Villa Guest Relations Assistant Manager | Hospitality

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking an Assistant Manager - Guest Relations Villas to enhance guest experiences at Solenna Villas. This role involves supervising daily villa operations, ensuring exceptional service delivery, and leading a dedicated team. The ideal candidate should possess leadership experience in hospitality and proficiency in hotel management software. This position offers a unique opportunity to be part of a prestigious organization that values customer satisfaction and operational excellence.

Qualifications

• Previous experience as a Team Leader, Supervisor, or Assistant Manager in hospitality.
• Strong leadership, communication, and problem-solving skills are essential.
• Must be proficient in hotel management software.

Responsibilities

• Supervise and lead Host/Hostess, Concierge, and bell services.
• Ensure seamless check-in/check-out processes and handle guest requests.
• Train and mentor the team to provide exceptional customer service.

Skills

Leadership skills

Communication skills

Problem-solving skills

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (e.g., Opera, PMS)

Job description

A luxury hospitality brand in Dubai is seeking an Assistant Manager - Guest Relations Villas to enhance guest experiences at Solenna Villas. This role involves supervising daily villa operations, ensuring exceptional service delivery, and leading a dedicated team. The ideal candidate should possess leadership experience in hospitality and proficiency in hotel management software. This position offers a unique opportunity to be part of a prestigious organization that values customer satisfaction and operational excellence.