Vice President, Digital Banking & Customer Experience

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading financial institution in the UAE is seeking a professional to lead agile teams in delivering user-centric digital products. The ideal candidate will have strong experience in digitization and project delivery, with excellent communication skills. This role emphasizes optimizing value delivery through effective backlog management and stakeholder engagement, aiming to transform customer experiences and enhance business impact.

Qualifications

• Strong Experience in Digitization and Digital Project delivery.
• Experience in Housing Programmes of the UAE, preferably Abu Dhabi.
• Excellent communicator and problem solver.
• Good knowledge of Agile delivery.
• Solid Track History in Business requirement and Technical implementation.

Responsibilities

• Lead cross-functional teams to deliver user-centric digital products.
• Define and prioritize work for product team, focusing on outcomes.
• Manage deliverables and capabilities for agile product teams.
• Act as a voice of the end-user, defining customer needs.
• Set objectives and KPIs for solutions to optimize value flow.

Skills

Digitization

Project delivery

Communication

Problem solving

Mobile/Online UI/UX

Agile delivery

Innovative thinking

Core banking systems

Job description

A leading financial institution in the UAE is seeking a professional to lead agile teams in delivering user-centric digital products. The ideal candidate will have strong experience in digitization and project delivery, with excellent communication skills. This role emphasizes optimizing value delivery through effective backlog management and stakeholder engagement, aiming to transform customer experiences and enhance business impact.