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Vice President, Digital Banking & Customer Experience

First Abu Dhabi Bank

Abu Dhabi

On-site

AED 200,000 - 250,000

Full time

13 days ago

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Job summary

A leading financial institution in the UAE is seeking a professional to lead agile teams in delivering user-centric digital products. The ideal candidate will have strong experience in digitization and project delivery, with excellent communication skills. This role emphasizes optimizing value delivery through effective backlog management and stakeholder engagement, aiming to transform customer experiences and enhance business impact.

Qualifications

  • Strong Experience in Digitization and Digital Project delivery.
  • Experience in Housing Programmes of the UAE, preferably Abu Dhabi.
  • Excellent communicator and problem solver.
  • Good knowledge of Agile delivery.
  • Solid Track History in Business requirement and Technical implementation.

Responsibilities

  • Lead cross-functional teams to deliver user-centric digital products.
  • Define and prioritize work for product team, focusing on outcomes.
  • Manage deliverables and capabilities for agile product teams.
  • Act as a voice of the end-user, defining customer needs.
  • Set objectives and KPIs for solutions to optimize value flow.

Skills

Digitization
Project delivery
Communication
Problem solving
Mobile/Online UI/UX
Agile delivery
Innovative thinking
Core banking systems
Job description
A leading financial institution in the UAE is seeking a professional to lead agile teams in delivering user-centric digital products. The ideal candidate will have strong experience in digitization and project delivery, with excellent communication skills. This role emphasizes optimizing value delivery through effective backlog management and stakeholder engagement, aiming to transform customer experiences and enhance business impact.
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