UX Researcher & Service Designer: Strategic Discovery Lead

Brainlake Advertising LLC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading advertising agency in the United Arab Emirates is seeking a UX Researcher and Service Designer to lead the strategic design of a new product or service initiative. This position requires at least 4 years of experience in UX research and service design, with a strong focus on journey mapping and service blueprinting. Successful candidates will be adept at transforming complex problems into actionable frameworks and will have a solid portfolio that showcases their research and design strategies. This role is essential for ensuring the user experience can scale effectively across varied markets and user segments.

Qualifications

• 4+ years of experience in UX research and service design.
• Proven ability to take ambiguous problems and shape them into structured, actionable frameworks.
• Strong communication skills and the ability to explain your reasoning without fluff.

Responsibilities

• Conduct competitive and market benchmarking.
• Lead qualitative and quantitative research to uncover real user needs.
• Map end-to-end user journeys and identify experience bottlenecks.

Skills

UX research

Service design

Journey mapping

Service blueprinting

Information architecture

Strong communication skills

Job description

A leading advertising agency in the United Arab Emirates is seeking a UX Researcher and Service Designer to lead the strategic design of a new product or service initiative. This position requires at least 4 years of experience in UX research and service design, with a strong focus on journey mapping and service blueprinting. Successful candidates will be adept at transforming complex problems into actionable frameworks and will have a solid portfolio that showcases their research and design strategies. This role is essential for ensuring the user experience can scale effectively across varied markets and user segments.