Travel Desk Executive

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software firm in Dubai is looking for a Travel Desk Manager responsible for all travel-related operations. The role entails managing front office tasks, booking travel tickets, and maintaining strong relationships with service providers. The ideal candidate should have at least 5 years of experience in administration and travel desk management, alongside excellent communication and organizational skills. This opportunity offers a dynamic working environment with competitive compensation.

Qualifications

• 56 years of experience in administration and travel desk management.
• Strong knowledge of travel industry processes including visas and hotel bookings.
• Hands-on use of airline and travel portals.

Responsibilities

• Manage front office operations including handling calls and greeting guests.
• Book travel tickets directly and arrange visas, hotels, and insurance.
• Ensure cost-effectiveness by sourcing the best fares and services.
• Build and maintain relationships with travel agents and hotels.
• Organize banquet and hotel arrangements for events.
• Manage the travel module within HRMS.
• Provide support to HR & Finance functions.

Skills

Strong communication skills (verbal and written)

Proficiency in MS Office and travel portals

Good negotiation and vendor management skills

Strong organizational skills

Attention to detail and accuracy

Interpersonal skills

Ability to work independently

Education

Graduate degree/diploma in Travel or Business Administration

Tools

MS Office

HRMS systems

Online booking platforms

Job description

This role carries full responsibility for administrative functions with a strong focus on travel desk operations. The incumbent will independently manage end-to-end activities ensuring efficiency compliance and cost savings.

Responsibilities

• Manage front office operations including handling calls and greeting guests.
• Take ownership of booking travel tickets directly through airline/travel portals and agents.
• Arrange visas hotels insurance local transfers and related travel requirements.
• Ensure cost-effectiveness by sourcing the best fares and services without compromising on quality.
• Build and maintain strong working relationships with travel agents hotels and service providers across the region.
• Organize banquet and hotel arrangements for meetings conferences and corporate events.
• Manage the travel module within the HRMS and airline portals.
• Track and reconcile credit card transactions related to administrative and travel expenses.
• Provide support to HR & Finance functions including training programs cheque releases and related initiatives.
• Assist management-level employees with secretarial and administrative support ensuring timeliness and confidentiality.
• Prepare MIS and reporting monthly travel MIS reports (spend analysis usage trends savings achieved).

Qualifications & Experience

• Graduate; degree/diploma in Travel or Business Administration preferred.
• 56 years of experience in administration and travel desk management with hands‑on use of airline and travel portals.
• Strong knowledge of travel industry processes including visas hotel bookings and travel insurance.
• Proficiency in MS Office HRMS systems and online booking platforms.

Skills & Attributes

• Strong communication skills (verbal and written) are a pre‑requisite.
• Proficiency in MS Office and travel portals.
• Good negotiation and vendor management skills to ensure cost‑effectiveness.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy in record‑keeping and MIS reporting.
• Interpersonal skills for working effectively with employees management and external partners.
• Ability to work independently take ownership and deliver end‑to‑end solutions.

Required Experience

Manager