Travel Consultant - Holidays

Marcopolo Holidays LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A travel services company based in Sharjah is looking for an Outbound Leisure Travel Consultant to cultivate long-term client relationships and deliver tailored travel experiences. The ideal candidate will have a Bachelor's degree, 2-5 years of experience in the travel industry, and proficiency in Office 365 and GDS systems. Responsibilities include managing client inquiries, supporting the booking process, and collaborating with colleagues to ensure seamless service delivery. The role offers development opportunities and competitive compensation.

Benefits

In-house destination and airline training

Soft skills training

Participation in industry events

Qualifications

• Strong attention to detail and multitasking ability.
• Excellent communication, interpersonal, and listening skills.
• Fluency in written and spoken English.

Responsibilities

• Foster long-term relationships with clients.
• Curate and deliver leisure travel experiences.
• Support clients throughout their booking journey.
• Handle multiple client inquiries and bookings.
• Collaborate with colleagues and vendors for service delivery.
• Contribute to a team-oriented environment.

Skills

Proficiency in Office 365

Experience with GDS systems

Familiarity with Hotel BedBanks

Comfort with CRM software

Strong attention to detail

Excellent communication skills

Sales and service orientation

Problem-solving skills

Resilience under pressure

Education

Bachelor’s degree or higher

Job description

Key Responsibilities

• Foster long-term relationships by engaging with clients in a professional and courteous manner.
• Curate and deliver leisure travel experiences tailored to clients’ expectations and budgets.
• Support clients throughout their entire booking journey, from inquiry to trip completion.
• Handle multiple client inquiries and bookings simultaneously while maintaining accuracy and attention to detail.
• Collaborate with colleagues, vendors, and DMCs to ensure seamless service delivery.
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.

Requirements

Skills & Expertise:

• Bachelor’s degree or higher.
• Proficiency in Office 365, at least one GDS system, Hotel BedBanks, and DMC interactions.
• Comfort with CRM software, online booking platforms, and virtual client engagement tools.

Traits & Competencies:

• Strong attention to detail and multitasking ability.
• Excellent communication, interpersonal, and listening skills.
• Passion for travel and a desire to learn about new destinations and cultures.
• Flexibility to accommodate client schedules and time zone differences.
• Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
• Problem-solving skills and resourcefulness in handling unexpected challenges.
• Cultural sensitivity and a respect for diverse backgrounds and preferences.
• Resilience and professionalism under pressure.
• A team player with a collaborative mindset.

Preferred Experience:

• 2-5 years in sales and operations at a travel agency or tour operator, specializing in customized international holidays (with knowledge of air travel and visa facilitation).
• Fluency in written and spoken English.

Benefits

Learning & Development Opportunities:

• Benefit from in-house destination and airline product briefings and trainings.
• Develop soft skills through on-the-job training and coaching.
• Participate in travel industry events and seminars.

Compensation & Benefits:

• Compensation aligned with experience as an outbound leisure travel consultant.
• UAE Residence Visa for applicants who require sponsorship.