TPA Licensing & Client Relations Consultant

International Free Zone Authority; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

24 working days annual leave

Annual flight home

Medical insurance plan

Job summary

IFZA Dubai is seeking a Client Relations Officer-TPA Consultant to liaise with government authorities and provide license-related information to clients and professional partners. The role focuses on accurate communication, timely responses, and delivering exceptional service to maintain IFZA’s reputation.

You will manage quotes, document handling, and CRM updates, while fostering long-lasting relationships with clients and partners across the UAE. Proficiency in Arabic and English is required.

Qualifications

• Fully proficient in Arabic and English.
• Strong customer service and communication skills.
• MS Office literacy; CRM systems experience is a plus.

Responsibilities

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines.
• Issuing quotes and providing license-related documentation to clients and professional partners.
• Monitoring and updating the CRM system regularly when managing a portfolio of work.
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions.
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees.
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained.
• Fostering long-lasting business relationships with clients and professional partners.
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.
• Operating closely with sales, finance, and renewals departments.
• Performing other job-related duties as assigned by Management

Skills

Arabic

English

Customer service

Communication

Tools

MS Office

CRM system

Job description

IFZA Dubai is seeking a Client Relations Officer-TPA Consultant to liaise with government authorities and provide license-related information to clients and professional partners. The role focuses on accurate communication, timely responses, and delivering exceptional service to maintain IFZA’s reputation.

You will manage quotes, document handling, and CRM updates, while fostering long-lasting relationships with clients and partners across the UAE. Proficiency in Arabic and English is required.