Client Relations & Licensing Specialist

IFZA Dubai; Dubai; On-site; AED 90,000 - 140,000; Full time

Benefits offered by this job

24 working days annual leave

Annual flight home

Medical insurance

Job summary

IFZA Dubai is hiring a Client Relations Officer- TPA Consultant to liaise with governmental entities and clients, delivering timely license-related information and documentation. The role involves managing partner inquiries, issuing quotes, and maintaining CRM records to support a portfolio of work.

The successful candidate will handle emails and calls, ensure superior customer service, and foster long-lasting relationships with clients and professional partners in a fast-paced UAE environment.

Qualifications

• Fluency in Arabic and English is required.
• Strong customer service and communication skills.
• Familiarity with CRM systems and license processes is advantageous.
• Proficiency in MS Office applications.
• Experience in B2B or partner management is a plus.

Responsibilities

• Provide clients and partners with license-related information within set timeframes and guidelines.
• Issue quotes and provide license-related documentation to clients and partners.
• Monitor and update the CRM system regularly for a portfolio of work.
• Analyze documents such as passports, application forms and resolutions.
• Respond to client and partner emails and queries across various scenarios.
• Deliver excellent customer service to protect IFZA’s reputation and client satisfaction.
• Build and maintain long-lasting relationships with clients and partners.
• Collaborate with Sales, Finance, and Renewals teams and perform other duties as assigned.

Skills

Bilingual Arabic & English

Customer service excellence

CRM familiarity

MS Office proficiency

Relationship management

Tools

CRM software

Email communication tools

Job description

IFZA Dubai is hiring a Client Relations Officer- TPA Consultant to liaise with governmental entities and clients, delivering timely license-related information and documentation. The role involves managing partner inquiries, issuing quotes, and maintaining CRM records to support a portfolio of work.

The successful candidate will handle emails and calls, ensure superior customer service, and foster long-lasting relationships with clients and professional partners in a fast-paced UAE environment.