Client Relations Officer- TPA Consultant

International Free Zone Authority; Dubai; In loco; AED 89.000 - 134.000; Tempo pieno

Vantaggi offerti da questo lavoro

24 working days annual leave

Annual flight home

Medical insurance plan

Descrizione del lavoro

IFZA Dubai is seeking a Client Relations Officer-TPA Consultant to liaise with government authorities and provide license-related information to clients and professional partners. The role focuses on accurate communication, timely responses, and delivering exceptional service to maintain IFZA’s reputation.

You will manage quotes, document handling, and CRM updates, while fostering long-lasting relationships with clients and partners across the UAE. Proficiency in Arabic and English is required.

Competenze

• Fully proficient in Arabic and English.
• Strong customer service and communication skills.
• MS Office literacy; CRM systems experience is a plus.

Mansioni

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines.
• Issuing quotes and providing license-related documentation to clients and professional partners.
• Monitoring and updating the CRM system regularly when managing a portfolio of work.
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions.
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees.
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained.
• Fostering long-lasting business relationships with clients and professional partners.
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.
• Operating closely with sales, finance, and renewals departments.
• Performing other job-related duties as assigned by Management

Conoscenze

Arabic

English

Customer service

Communication

Strumenti

MS Office

CRM system

Descrizione del lavoro

Client Relations Officer- TPA Consultant

Dubai, United Arab Emirates | Posted on 23/10/2026

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

TheTPA Consultantis responsible for obtaining information on third party approvals related tospecific business activities. The role entails liaising with governmentalentities and local authorities and ensuring accurate information iscommunicated to the concerned team members, professional partners, and clients.The TPA Consultant will also assist in obtaining third party approvals whenappropriate.:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
• Issuing quotes and providing license-related documentation to clients andprofessional partners
• Monitoring and updating the CRM system regularly when managing aportfolio of work
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
• Responding to all partners’ and clients’ emails and queries on a range ofscenarios faced by licensees
• Delivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintained
• Fostering long-lasting business relationships with clients and professionalpartners
• Handling complaints and finding optimal solutions to ensure clients’ happinessand retention
• Operating closely with sales, finance, and renewals departments
• Performing other job-related duties as assigned by Management

Requirements

• Full Arabic and English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
• Strong attention to details
• Industryknowledge relating to licensing, business activities and governmental processesis advantageous but not mandatory
• CustomerService, Client Relationship Management, B2B, Channel Partner experience isadvantageous

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)