Tool and Automation Architect

Trades Workforce Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider is seeking a Tool and Automation Architect to manage and enhance operational tools and automation frameworks in Dubai. The ideal candidate will leverage their 10+ years of experience in automation and tool management, lead projects, and ensure high-quality service delivery. Strong programming skills and experience with AIOps platforms are essential. This role requires strategic thinking and effective collaboration with cross-functional teams while maintaining budget controls and compliance standards.

Qualifications

• 10+ years in operation tools or automation.
• Proven experience leading teams in operation tools.
• Strong technical skills in relevant programming languages.

Responsibilities

• Lead and manage operation tools and automation strategy.
• Identify opportunities for process improvement and optimization.
• Collaborate with teams and manage operation tool lifecycle.

Skills

Programming languages (Java, Python, C#)

Database management (MySQL, PostgreSQL, Oracle)

AIOps platform automation

ServiceNow ITSM, ITOM, CMDB

Analytical and problem-solving skills

Communication and interpersonal skills

Education

Bachelor’s or Master’s degree in Computer Science or Software Engineering

Tools

Moogsoft

Splunk ITSI

IBM Watson AIOps

Dynatrace

Ansible

Job description

Tool and Automation Architect Job Description

About the Role: We are seeking a highly motivated and experienced Tool and Automation Architect to lead and manage our Operation Tool Domain. You will play a critical role in ensuring the seamless functioning and continuous improvement of our operational tools and automation frameworks, enabling us to deliver high-quality services and maintain optimal network performance. This role requires a strategic thinker with a hands‑on approach, capable of managing a team and collaborating effectively with cross‑functional stakeholders.

Responsibilities

• Lead the complete architecture and re‑architecture of current Operation Tools, incorporating AIOps enablement to drive intelligent automation and advanced analytics.
• Develop and execute a strategic roadmap for operational tools and automation, aligned with business objectives.
• Identify opportunities for process improvement, system optimization, and integration of new automation technologies.
• Lead and manage a team of professionals focused on operation tools and automation, actively participating in the design, coding, testing, and debugging of solutions.
• Oversee the daily operations and management of operation tool solutions.
• Conduct regular performance evaluations, provide mentorship, and training for team members.
• Manage all aspects of the operation tool lifecycle, including design, development, and implementation.
• Ensure compliance with organizational requirements and industry standards.
• Collaborate with internal teams and external vendors for successful implementation of operation tools and automation solutions.
• Establish and maintain tools and processes for real‑time performance monitoring.
• Identify and address performance issues to optimize system reliability.
• Ensure operation tool solutions and operations comply with legal and regulatory requirements.
• Manage budgets for both operation tool projects and ongoing operations.
• Allocate resources effectively for cost‑effective project delivery.
• Foster strong collaboration with cross‑functional teams, including network operations and IT.
• Communicate effectively with key stakeholders to understand requirements and align operation tool strategies with business goals.
• Develop and maintain comprehensive documentation for operation tool processes, configurations, and developments.
• Generate regular reports on operation tool performance, issues, and improvements for management review.
• Continuously evaluate and improve operation tool processes to enhance efficiency and effectiveness.
• Stay informed about emerging technologies and industry best practices related to operation tools and automation.
• Partner with the cybersecurity team to ensure the security of operation tool solutions.
• Provide regular updates to executive leadership on operation tool initiatives, achievements, and challenges.
• Integrate operation tool components with other systems and third‑party applications.
• Work effectively with databases to store, retrieve, and manipulate data relevant to operation tool operations.
• Lead solution validation and technical evaluation of tool partners to ensure alignment with business and technical requirements.
• Assess and validate the value proposition of automation use cases, ensuring they deliver measurable benefits and support strategic objectives.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum 10 years of experience in the domain of operation tools, automation, or related areas.
• Proven experience in leading and managing a team focused on operation tools and automation.
• Strong technical skills in programming languages such as Java, Python, C#, or others commonly used in software development.
• Expertise in database design, SQL, and database management systems (e.g., MySQL, PostgreSQL, Oracle).
• In‑depth understanding of telecommunications concepts, including voice and data services, routing, and network protocols.
• Demonstrated track record of developing and managing budgets for operation tool projects and operations, ensuring cost‑effectiveness.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and as part of a team.
• Proven experience in AIOps platform automation, including hands‑on work with platforms such as Moogsoft, Splunk ITSI, IBM Watson AIOps, Dynatrace, or Ansible.
• Extensive experience with ServiceNow ITSM, ITOM, and CMDB, including integration, automation, configuration item (CI) correlation, workflow development, and process optimization.