Teller

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading bank in the UAE is seeking skilled tellers to handle cash transactions and ensure operational accuracy. You will play a vital role in maintaining customer satisfaction and compliance with banking regulations. Candidates should have a high school diploma and at least 2 years of experience in banking. This role offers an opportunity to be part of a prestigious team in a dynamic banking environment.

Qualifications

• Minimum 2 years’ banking experience in teller or cashier roles.
• Strong understanding of cash handling, teller operations, and regulatory requirements.

Responsibilities

• Process cash withdrawals and deposits in local and foreign currencies.
• Perform end-of-day reconciliation of teller cash and valuables.
• Contribute to achieving branch service KPIs.

Skills

Cash handling

Customer service

Regulatory knowledge

Education

High school diploma or equivalent

Job description

• Division: Personal, Wealth & Business Banking

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

Transaction Processing & Operational Accuracy

• Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
• Perform end-of-day reconciliation of teller cash and valuables.
• Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
• Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
• Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.

Service Excellence & KPI Support

• Contribute to achieving branch service KPIs, including:
• NPS through friendly, professional, and efficient teller service.
• Right First Time (RFT) in teller transactions — ensuring error-free processing to avoid reversals or corrections.
• Service Request (SR) turnaround times for teller-related requests in line with SLA.
• Complaint resolution timelines for teller-related issues, escalating where necessary.
• Mystery Shopping performance by adhering to FAB service standards.
• Promote FAB’s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.

Compliance & Risk Control

• Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
• Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
• Safeguard customer information and adhere to FAB’s Information Security Policy, including clear desk practices.
• Participate in mandatory compliance and operational training.
• Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
• Generate leads for branch sales teams through referral of potential product opportunities.
• Encourage customers to migrate to higher-value programs and services.

Operational Administration

• Complete all assigned reports and documentation accurately and on time.
• Assist with surprise cash counts and vault audits as required.
• Support the Teller Supervisor in maintaining cash limits and exchange positions.
• Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.
• Plays a critical role in the branch’s front-line service delivery and teller-related KPI performance.
• Operates within FAB policies, governance frameworks, and regulatory requirements.
• Authorised to process teller transactions within approved limits.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years’ banking experience in teller or cashier roles.

Strong understanding of cash handling, teller operations, and regulatory requirements.