Telephone Operator | Hilton Dubai Palm

Hilton Worldwide, Inc.; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Telephone Operator to deliver exceptional customer service. Responsibilities include handling guest messages, and emergency calls, and ensuring satisfaction through effective communication. Applicants should exhibit strong communication skills, a positive attitude, and a commitment to customer service. The role requires teamwork, IT proficiency, and the ability to work independently. Join a premier hospitality team dedicated to creating remarkable experiences for guests.

Qualifications

• Maintaining a positive attitude and excellent communication skills.
• Demonstrating a commitment to high customer service levels.
• Ability to work on your own and as part of a team.

Responsibilities

• Accept, deliver and respond to messages, enquiries and emergencies.
• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure wake-up calls occur at the correct time.
• Handle emergency calls immediately and provide accurate information.
• Comply with hotel security and health regulations.

Skills

Positive attitude

Good communication skills

Commitment to customer service

Ability to work independently

Team collaboration

IT proficiency

Job description

Job Description - Telephone Operator | Hilton Dubai Palm (HOT0C5H4)

Telephone Operator | Hilton Dubai Palm

Work Locations

Hilton Dubai Palm, The Palm Island, Jumeirah, Dubai

At Hilton Dubai Palm Jumeirah, a Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer‑focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office