Telephone Operator

Al Jaddaf Rotana Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Telephone Operator to ensure exceptional guest experiences by managing calls effectively and maintaining guest services. The ideal candidate should hold a hospitality degree or diploma, have strong communication skills, and be self-motivated with experience using the Opera system. This position requires a proactive attitude and the ability to thrive under pressure in a fast-paced environment.

Qualifications

• Ideally have diploma/degree in hospitality with previous work experience.
• Excellent in written and verbal English communication.
• Computer literate, experience with Opera is an advantage.

Responsibilities

• Handle phone calls professionally to ensure guest satisfaction.
• Maintain communication with departments for service delivery.
• Ensure guests are greeted by name upon calling.
• Manage guest wake-up call sheets and ensure timely calls.
• Transfer internal and external calls efficiently.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Computer literate

Experience with Opera

Education

Diploma or degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork