Telephone Operator

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a dedicated Telephone Operator to manage all incoming and outgoing calls. The role involves assisting guests with inquiries while ensuring smooth communication within the hotel. Ideal candidates will have excellent verbal skills, strong listening abilities, and previous hospitality experience. Join our passionate team that values personal growth and provides competitive benefits in a dynamic work environment.

Benefits

Structured learning and development pathways

Competitive benefits and recognition programs

Colleague stay/travel perks

Qualifications

• 1 – 2 years of experience in the hospitality industry is preferred.
• Good knowledge of telephone systems and basic computer skills.

Responsibilities

• Answer and route all incoming calls promptly and politely.
• Handle guest requests, messages, and wake-up calls accurately.
• Coordinate communication between departments to ensure timely service.
• Maintain updated knowledge of hotel information and procedures.
• Record and log all calls and requests in the system.

Skills

Excellent verbal communication

Strong listening skills

Polite and service-oriented attitude

Multitasking

Calm behavior under pressure

Education

High School Diploma or Diploma in Hospitality Management

Job description

Telephone Operator

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

As a Telephone Operator, you will handle all incoming and outgoing calls in a professional and efficient manner. You will assist guests with inquiries, requests, and information while ensuring smooth communication within the hotel. You will also coordinate with various departments to ensure timely follow-up and guest satisfaction.

Key Responsibilities

• Answer and route all incoming calls promptly and politely.
• Handle guest requests, messages, and wake-up calls accurately.
• Coordinate communication between departments to ensure timely service.
• Maintain updated knowledge of hotel information, services, and emergency procedures.
• Record and log all calls, requests, and actions in the system for proper follow-up.

About You

• Excellent verbal communication and clear phone etiquette.
• Strong listening skills and ability to understand guest needs quickly.
• Polite, patient, and service‑oriented attitude.
• Ability to multitask and handle high call volumes efficiently.Good knowledge of telephone systems and basic computer skills.
• Calm and composed behaviour, especially during busy or emergency situations.
• 1 – 2 years of experience in hospitality industry will be an added value.
• High School Diploma or Diploma in Hospitality Management is required.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.