Technician - Winch & Hoist | Al-Futtaim Automotive | FAMCO

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company in Dubai is seeking a skilled Technician – Industrial Products to service, overhaul, and troubleshoot pneumatic tools and hoists. The ideal candidate has strong technical knowledge and a customer service mindset, with 5–6 years of experience in the industrial products service sector. This is an exciting opportunity to join a dedicated service team focused on quality and efficiency.

Qualifications

• 5–6 years hands-on experience in the industrial products service sector.
• Completion of an Ingersoll Rand certification program is preferred.
• UAE driving license is an advantage.

Responsibilities

• Perform servicing, overhauls, and troubleshooting of industrial equipment.
• Support service team with technical expertise at customer sites.
• Maintain accurate service reports and communicate effectively.

Skills

Technical knowledge of pneumatic tools

Troubleshooting skills

Mechanical skills

Communication skills in English

Customer service orientation

Education

ITI / Diploma / Engineering Degree in Mechanical or Electrical

Job description

Overview

We are seeking a skilled Technician – Industrial Products (IP-Service) to join our team at Famco DIP. This role is responsible for servicing, overhauling, and troubleshooting Ingersoll Rand Air Winches, Pneumatic Hoists, and BOP Hoists. The position requires hands-on expertise, certification, and a strong commitment to delivering high-quality service and customer satisfaction.

What you will do

• Perform servicing, overhauls, and troubleshooting of Ingersoll Rand Air Winches, Pneumatic Hoists, and BOP Hoists.
• Ensure all service activities are completed within the sold labour hours with minimal redo work.
• Support the service team with technical expertise and fieldwork at customer sites.
• Maintain accurate and efficient service reports with strong communication in English.
• Contribute to customer satisfaction initiatives by delivering reliable service and support.
• Assist in achieving service labour and revenue targets while maintaining high efficiency.

Required skills to be successful

• Strong technical knowledge of Ingersoll Rand pneumatic tools, hoists, and winches.
• Excellent troubleshooting, mechanical, and overhaul skills.
• Proficiency in servicing industrial equipment in both workshop and field environments.
• Ability to work independently and as part of a team.
• Strong communication and reporting skills in English.
• Customer service mindset with a focus on quality and efficiency.

About the team

You will join a dedicated Industrial Products Service team committed to providing reliable, efficient, and high-quality service to customers across the UAE. The team values collaboration, technical expertise, and continuous improvement, with a strong focus on achieving customer satisfaction and service excellence.

What equips you for the role

• ITI / Diploma / Engineering Degree in Mechanical or Electrical from a government-recognized institute.
• 5–6 years of hands-on experience with a reputable dealer, distributor, or organization in the industrial products service sector.
• Completion of an Ingersoll Rand certification program is preferred.
• UAE driving license is an advantage.
• Strong teamwork, self-motivation, and customer-service orientation.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies. It is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We offer a broad portfolio of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, and from commercial to industrial equipment. We are supported by a 9,000-member team focused on growth and development. This is Al-Futtaim Automotive and we empower talent to move forward.