Technical Writer - SOP & Policy Development

Dicetek LLC; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading consultancy in process management in Sharjah seeks a professional with extensive experience in SOP and policy writing, especially within banking operations. The ideal candidate should have at least 5 years of experience and be familiar with UAE regulatory frameworks. Fluency in both English and Arabic is mandatory. This role focuses on developing and updating SOPs to comply with quality standards and regulations across the organization.

Qualifications

• Minimum 5 years of experience in policies and procedures.
• Proven track record in SOP and policy writing across banking operations.
• Familiarity with UAE regulatory frameworks is essential.

Responsibilities

• Develop new SOPs and update existing SOPs for compliance.
• Collaborate with SMEs to gather information on existing processes.
• Write clear, concise SOPs covering cross-departmental processes.

Skills

SOP development

Analytical skills

Detail-oriented

English fluency

Arabic fluency

Education

Bachelor's Degree or Certification in quality management systems

Tools

MS Office Applications

Job description

Ideal Profile

• Minimum 5 years of experience in policies and procedures
• Proven track record in SOP and policy writing across banking operations
• Familiarity with UAE regulatory frameworks
• Preferably with Internal Audit or governance experience
• Detail-oriented, collaborative and fluent in English

Skills

• Experience in SOP development and process documentation.
• Strong attention to detail and ability to work with complex information.
• Excellent verbal and written communication skills in English and Arabic
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.

Key Accountabilities

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, industry regulations and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Write clear, concise SOPs covering the end to end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Adhere to established document standards and templates.
• Ensure proper version control, document naming conventions, and access controls are in place.
• Ensuring consistency, clarity, and accuracy in all SOPs.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness and clarity.

Profile

• Educational Qualifications: - Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) preferred.
• Experience in banking operations, process improvements, SOP writing.
• Language Skills: Exceptional English reading/ writing/ speaking skills, English and Arabic speaker (is mandatory).
• Computer/System/ Software Skills - MS Office Applications (Excel/ Word / PowerPoint / Project / Visio).