Technical Operations Manager - IT Infra

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Senior Technical Manager for IT Operations to oversee the management of their IT operations department. This role involves leading a diverse team, ensuring optimal performance of the NOC, and developing strategic plans for IT operations. The ideal candidate should have a strong background in IT infrastructure management with at least 15 years of relevant experience. Competitive compensation and opportunities for further professional development are offered.

Benefits

Professional growth opportunities

Competitive salary

Work in an innovative environment

Qualifications

• Minimum of 15 years experience in IT operations, with at least 5 years in a managerial role.
• Strong technical knowledge in servers, storage, backup, IT networks, security, and cloud computing.
• Proven experience in developing IT policies and best practices.

Responsibilities

• Lead and manage the IT operations department, ensuring optimal performance.
• Oversee NOC's day-to-day operations, including incidents and changes.
• Develop strategic plans for IT operations aligned with organizational goals.

Skills

IT Infrastructure Management

Cyber Security

Team Leadership

Budget Management

Risk Assessment

Strategic Planning

Problem-Solving

Education

Bachelor's degree in Information Technology

Master's degree (preferred)

Tools

ITIL Certification

CISM Certification

CISSP Certification

Job description

The Senior Technical Manager IT Operations is a pivotal role within our organization, tasked with overseeing and managing all aspects of our IT operations department (NOC). This position requires a strategic and experienced professional who can lead a diverse team, ensure the seamless operation of IT services, and drive continuous improvement initiatives to support the organization’s goals and objectives.

Key Responsibilities

Technical Team Management

• Lead, mentor, and manage a team of IT professionals, including Compute, Network, and Cyber Security engineers, and other support staff.
• Foster a collaborative and high-performance team environment, promoting professional growth and development.
• Establish and maintain effective communication channels within the team and across departments.
• Set clear performance expectations, conduct regular performance reviews, and provide constructive feedback.

IT Operations Management

• Oversee the day-to-day operations of 24x7x365 NOC, ensuring optimal performance and availability.
• Provide L3/L4 level Support to the Support Staff during Critical Incidents and Changes.
• Perform regular Gap analysis to mitigate the IT RISKs and compliances.
• Develop and implement IT policies, procedures, and best practices to enhance operational efficiency and security.
• Strong knowledge of IT Infrastructure and Datacenter Operations.
• Strong knowledge on IT Monitoring and IT Ticketing tools and methodologies.
• Monitor and manage IT budgets, ensuring cost-effective allocation of resources.
• Coordinate with vendors and service providers to ensure timely delivery of services and support.
• Ensure compliance with relevant regulations, standards, and industry best practices.
• Front end Internal and External Audits to comply to the required regulations (ISO 27001, ISO 9001, etc.).
• Ensure the contractual Service Level Agreements and KPIs are timely met without any deviations.

Strategic Planning and Execution

• Develop and execute strategic plans for IT operations, aligned with the organization’s goals and objectives.
• Identify and evaluate emerging technologies and trends to drive innovation and improve operational efficiency.
• Collaborate with senior management to align IT initiatives with business priorities and strategies.

Risk Management and Security

• Develop and implement robust IT security policies and practices to protect the organization’s data and systems.
• Conduct regular risk assessments and vulnerability analyses to identify potential threats and weaknesses.
• Ensure disaster recovery and business continuity plans are in place and regularly tested.
• Maintain up-to-date knowledge of cybersecurity threats and best practices to mitigate risks.

Performance Monitoring and Reporting

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations.
• Prepare and present regular reports on IT performance, including Changes, Incidents, Problem, IT RISKs, SLAs, etc.
• Analyze data and metrics to identify areas for improvement and implement corrective actions.
• Ensure transparency and accountability in IT operations through comprehensive documentation and reporting.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; master's degree preferred.
• At least 15 years of experience in IT operations, with a minimum of 5 years in a Technical managerial role.
• Strong technical knowledge of IT infrastructure, including Servers, Storage, Backup, IT Networks, Security and cloud computing.
• Proven experience in developing and implementing IT policies, procedures, and best practices.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Any Technical Certifications on key domains like Servers, Storage, Backup, IT Networks, Security and cloud computing are mandatory.
• Certifications such as ITIL, CMMI, CISM, CISSP are highly desirable.

Personal Attributes

• People Management: Demonstrated ability to lead and inspire a team, fostering a positive and productive work environment.
• Strategic Thinking: Ability to think critically and strategically, with a focus on long-term goals and objectives.
• Adaptability: Flexibility to adapt to changing priorities and evolving technologies.
• Integrity: High ethical standards and commitment to maintaining the confidentiality and security of information.
• Initiative: Proactive approach to identifying and addressing issues and opportunities.