Team Manager - The Grove Abu Dhabi

Loro Piana; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury fashion brand in the United Arab Emirates seeks a Team Leader responsible for enhancing the team's development, maximizing sales, and ensuring customer satisfaction. The role requires strong leadership and management skills, experience in luxury retail, and fluency in English. You will oversee stock management, handle customer relations, and collaborate with store management to achieve departmental goals. An ideal candidate has a passion for luxury products and branding, along with strong coaching capabilities.

Qualifications

• Previous experience in a luxury boutique is essential.
• Strong coaching, communication, and leadership skills required.
• Fluent in English; other languages are a plus.

Responsibilities

• Lead the team in accordance with company standards.
• Manage customer relations and ensure satisfaction.
• Analyze and optimize sales and stock management.

Skills

Leadership skills

Communication skills

Customer service management

Sales maximization

Team management

Detail oriented

Coaching ability

Tools

Microsoft Office

Outlook

SAP Retail

Job description

Position

The Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.

Job responsibilities

Sales

• Reflects the Company image in terms of standing and ensures that the team is aligned as well
• Is responsible for the keeping his / her team up-to-date with regard to the course of the department under his / her responsibility
• Is responsible for the sales maximization of his / her department and the achievement of the purposes, collaborating with the Store Management team
• Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager

Client management and CRM

• Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP / Top clients
• Guarantees excellence in the welcome services and supervises the sales of his / her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
• Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image

Team management

• Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
• Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence
• Assist management inmentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app
• Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
• Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
• Ensures that the team under his / her responsibility respects all the internal procedures

Product

• Ensures that the image of the reference department and the product cure are always aligned to the Brand DNA
• Ensures that the team of his / her department is always sensitive regarding product management and its care
• Works closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow movers
• Provides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his / her department

Visual

• Is responsible for keeping the department displays neat and for overseeing the product rotation
• Promptly informs the Store Management team and the VM Specialist about displays and windows impact on sales

Stock

• Optimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employee
• Analyzes the sales on the basis of the Company reports and verifies the stockpile of his / her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team

Profile

• Relevant previous work experience in a luxury boutique
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and accessorize in luxury
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Fluent English, both spoken and written; other languages are a plus