Team Leader - Front Desk

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Ras al-Khaimah is seeking a Team Leader - Front Desk to provide exceptional customer service and supervise Front Desk operations. Candidates should have a degree in hospitality and strong communication skills in English and another language. The role involves maintaining guest satisfaction from arrival through departure while leading a team of Front Desk professionals.

Qualifications

• Degree in hospitality with previous experience in the Front Office Department within a hotel.
• Excellent written and spoken English communication skills; knowledge of an additional language is preferable.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Receive guests professionally and satisfy expectations from arrival through to departure.
• Maintain effective communication with all departments for smooth service delivery.
• Supervise all Front Desk employees to ensure professional and friendly guest care.

Skills

Customer Focus

Effective Communication

Supervising People

Teamwork

Adaptability

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results