System Administrator

Kavak GCC; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A leading automotive e-commerce company in Dubai seeks an IT Support/System Administrator to manage and optimize Edge Devices, telecommunication services, and local office IT support. The ideal candidate will have a Bachelor's degree in relevant fields and 3+ years of experience in IT support. Responsibilities include administration of PBX lines, management of internet services, and troubleshooting network issues. The role offers health insurance, life insurance, and a collaborative startup environment.

Benefits

Health insurance

Life insurance

30 days of holidays

Preferential price for retail cars after probation

Qualifications

• 3+ years of experience as an IT Support/System Administrator, preferably in a multi-office environment.
• Familiarity with internet leased lines, broadband connections, and mobile phone systems in the GCC region.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Install, configure, and maintain Edge Devices for optimal performance.
• Administer PBX and PRI lines for effective telecommunication services.
• Manage internet leased line connections and troubleshoot connectivity issues.
• Provide IT support and troubleshooting for local offices.

Skills

Cloud and On-Premise Contact Center Solutions

Network administration

Problem-solving

Strong communication skills

Analytical skills

GCC experience

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Genesys

Avaya systems

Job description

dubai, United Arab Emirates | Posted on 01/07/2025

Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre‑owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. Our journey doesn’t stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in pursuit of our one and only goal: to transform the automotive market around the world. Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre‑owned car market. Wanna join us on this exciting ride?

Job Description

What will be your mission?

Edge Devices (Servers)

• Install, configure, and maintain Edge Device to ensure smooth operation and optimal performance.
• Perform regular system upgrades, patches, and maintenance tasks.
• Monitor server health and address any performance issues or errors.
• System admin, Genesis (tool), ideally GCC experience (local laws - licenses)

PBX and PRI Lines

• Administer and manage PBX and PRI lines for efficient telecommunication services.
• Troubleshoot and resolve any issues related to PBX and PRI lines.
• Collaborate with telecommunication service providers to ensure uninterrupted communication channels.
• Phone line for a contact centers

Internet Leased Line and Broadband

• Manage internet leased line connections and broadband services.
• Monitor network bandwidth usage and ensure adequate resources for smooth operations.
• Troubleshoot network connectivity issues and optimize internet performance.

  Local network/wifi and admin support

  • Local network/wifi and admin support

  Mobile Phones Usage and Monitoring

  • Oversee the mobile phone system, including device provisioning, configuration, and support.
  • Monitor mobile phone usage, data plans, and costs.
  • Implement mobile device management policies and security measures.

  Managing IT and Network Support for Local Offices

  • Provide IT support and troubleshooting for local offices.
  • Install, configure, and maintain local office networks, ensuring reliable connectivity.
  • Collaborate with local office staff to address IT‑related concerns and provide timely solutions.

  Requirements

  • What are we looking for?
  • Bachelor's degree or proven studies in computer science, information technology, or a related field.
  • 3+ years proven experience as an IT Support / System Administrator, preferably in a multi‑office environment.
  • Strong knowledge of Cloud and On‑Premise Contact Center Solutions. Experience with Genesys and Avaya systems will be preferred.
  • Contact center experience is a must
  • Familiarity with internet leased lines, broadband connections, and mobile phone systems specifically in the GCC region.
  • Proficient in network administration and troubleshooting.
  • Excellent problem‑solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.

  What do we offer?

  • Health insurance.
  • Life insurance.
  • Preferential price for retail cars upon completion of probation period
  • 30 days of holidays.
  • Working in a startup environment where you will learn everyday.