Surveillance Team Leader

David Kennedy Recruitment; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech recruitment agency is seeking an experienced Surveillance Team Leader to oversee daily operations in Ras Al Khaimah, UAE. The successful candidate will bridge communication between teams, manage incident resolution, and mentor Surveillance Operators within a fast-paced iGaming environment. A degree, strong leadership skills, and 4–5 years of relevant experience are required. This role provides a competitive salary package and opportunities for career development.

Benefits

Competitive salary package

Career development and training

Collaborative work environment

Qualifications

• 4–5 years of experience in Surveillance or Risk/Fraud in the iGaming industry.
• Strong technical knowledge of surveillance systems and fraud detection.
• Ability to work shifts in a 24/7 operational environment.

Responsibilities

• Oversee daily Surveillance operations and incident resolution.
• Analyze incidents and support evaluations.
• Mentor and train Surveillance Operators.

Skills

Fluent in English

Strong communication skills

Leadership in iGaming

Analytical skills

Conflict-resolution skills

Education

University degree in a relevant field

Tools

Microsoft Office 365

Tableau

SQL

Job description

David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Surveillance Team Leader to join their team in Ras-Al Khaimah, UAE.

About the role:

This role serves as a key communication bridge between Surveillance Operators, Game Integrity, and Risk & Fraud functions, driving best practices and compliance. The ideal candidate combines strong technical expertise, proven leadership within iGaming, and the ability to thrive in a fast-paced, 24/7 environment.

DUTIES AND RESPONSIBILITIES:

• Oversee daily Surveillance operations, ensuring effective monitoring and timely resolution of incidents.
• Analyze and validate reported incidents, escalating when required and supporting evaluations or disciplinary actions.
• Monitor online and physical environments to identify suspicious, irregular, or non-compliant activities.
• Coordinate task allocation, manage live escalations, and support decision-making in critical cases.
• Maintain accurate logs and detailed reports to support incident tracking, performance reviews, and operational transparency.
• Oversee testing and performance validation of surveillance systems in collaboration with QA and development teams.
• Mentor, train, and support Surveillance Operators, ensuring alignment with procedures and professional development.
• Contribute to performance evaluations and monthly bonus reviews by validating task completion and sanctions.

REQUIREMENTS:

• Fluent in English with strong proficiency in both written and spoken communication.
• Additional language skills, strong presentation abilities, and conflict-resolution skills are a plus.
• 4–5 years of experience in Surveillance or Risk/Fraud within the iGaming industry, including at least 2 years in a leadership or supervisory role.
• Strong technical knowledge of surveillance systems, video monitoring tools, and fraud detection methods.
• Proven analytical skills with experience identifying irregularities in online gaming or live roulette environments.
• Proficiency in Microsoft Office 365, particularly Excel, Teams, and Word.
• Excellent written and verbal communication skills in English, with experience producing structured reports.
• Ability to work shifts, including weekends and holidays, within a 24/7 operational environment.
• University degree in a relevant field.
• Familiarity with advanced surveillance software, data analysis tools such as Tableau or SQL, and performance KPIs is considered an advantage.

BENEFITS:

• Competitive salary package
• Career development and continuous technical training
• Collaborative international work environment
• And many more!