Support Engineer

Halian; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking a Support Engineer. In this role, you will act as the first point of contact for technical support, managing the full lifecycle of support requests and ensuring adherence to service-level agreements. The ideal candidate has 3–7 years of experience in technical support, a strong understanding of cloud platforms such as Azure, and excellent problem-solving skills. The company fosters an inclusive and diverse workplace, encouraging applications from all qualified candidates.

Qualifications

• 3–7 years of experience in technical support, platform operations, or cloud support roles.
• Strong understanding of cloud platforms and enterprise system integrations.

Responsibilities

• Serve as the first point of contact for technical support.
• Manage the full lifecycle of support requests.
• Monitor system health and identify recurring issues.

Skills

Cloud platforms (Azure preferred; AWS/GCP acceptable)

REST APIs and troubleshooting logs

Analytical and problem-solving skills

Ability to manage multiple support requests

Job description

Overview

A forward-thinking organization dedicated to delivering secure, scalable, and innovative technology solutions that transform operations and services. The company is seeking a Support Engineer to provide technical assistance and ensure seamless adoption of advanced platforms and services.

Responsibilities

• Serve as the first point of contact for technical support across platforms, tools, and services.
• Manage the full lifecycle of support requests, including intake, diagnosis, resolution, and escalation.
• Classify and resolve issues based on severity, escalating complex cases to specialized teams when necessary.
• Ensure adherence to service-level agreements (SLAs) and provide timely updates to stakeholders.
• Monitor system health, identify recurring issues, and raise preventive alerts to minimize disruptions.
• Maintain and improve documentation, troubleshooting guides, and knowledge repositories.

Qualifications and Skills

• Strong understanding of cloud platforms (Azure preferred; AWS/GCP acceptable).
• Hands‑on experience with REST APIs, authentication mechanisms, and troubleshooting using logs and metrics.
• Familiarity with enterprise system integrations and workflow automation.
• Excellent analytical and problem‑solving skills with clear communication abilities.
• Ability to manage multiple support requests under SLA constraints and coordinate across teams.
• 3–7 years of experience in technical support, platform operations, or cloud support roles.

Halian Group

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together. At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high‑performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
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