Supervisor - Logistics Operations

Amazon UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Amazon UAE is seeking a Supervisor for Logistics Operations in Dubai. The role oversees daily shift execution across fulfillment, sortation, or delivery stations, coordinating labor, maintaining safety, and ensuring timely order processing.

Responsibilities include leading teams, monitoring performance, and driving continuous improvement with expertise in data analysis and process optimization. The position emphasizes reliable operations and customer satisfaction in a fast-paced environment.

Qualifications

• Experience in logistics, fulfillment, distribution, or related environments.
• Strong communication for technical, operational, business, and executive audiences.
• Ability to manage responsibilities independently and meet deadlines.
• Practical problem solving, data analysis, and process improvement.

Responsibilities

• Create and maintain a safe working environment.
• Identify safety risks and equipment concerns before they affect operations.
• Ensure safety standards, quality requirements, procedures, and site policies are followed.
• Lead, support, and train associates during daily activities.
• Assign work according to demand and shift priorities.
• Adjust labor allocation to meet changing volumes and forecasts.
• Monitor order fulfillment and ensure on-time shipments.
• Communicate shift priorities and updates to frontline managers.
• Prepare clear shift handovers covering performance and safety.

Skills

Logistics operations

Shift management

Team leadership

Data analysis

Project management

Inventory management

NoSQL

5S

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Stakeholder communication

Customer issue resolution

Policy compliance

Tools

NoSQL

Job description

Supervisor - Logistics Operations

Location: Dubai, United Arab Emirates

Industry: Package-Freight Delivery

Function: Operations-Plant Management

Job Type: Full-time

Job Snapshot

This role is responsible for managing shifts across Amazon first‑mile fulfillment centers, middle‑mile sortation facilities, or final‑mile delivery stations. It combines people leadership, shift planning, data analysis, technical coordination, inventory awareness, and continuous improvement.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Package-Freight Delivery
• Function: Operations-Plant Management
• Salary: 10000–15000 AED (estimated, confirm with employer)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The supervisor will oversee the daily execution of a shift at an Amazon operational site, supporting inbound fulfillment, sortation, inventory handling, dispatch, or last‑mile delivery preparation. Responsibilities include coordinating labor, communicating priorities, monitoring process readiness, and ensuring associates meet operational plans.

Key Responsibilities

• Create and maintain a safe working environment.
• Identify safety risks, equipment concerns, and unsafe practices before they affect employees or operations.
• Ensure associates follow Amazon safety standards, quality requirements, operating procedures, and site policies.
• Lead, support, and train associates during daily fulfillment, sortation, or delivery‑station activities.
• Assign work according to operational demand, employee capability, process readiness, and shift priorities.
• Adjust labor allocation throughout the shift to meet changing volumes, plans, and forecasts.
• Monitor order fulfillment and ensure customer shipments are processed accurately and within required timelines.
• Communicate shift priorities, targets, constraints, and critical updates to frontline managers and operators.
• Prepare clear shift handovers covering performance, staffing, safety, equipment, inventory, and unresolved issues.
• Work with support functions to address recurring problems in safety, training, maintenance, process readiness, and workplace organization.
• Apply 5S principles to maintain clean, structured, efficient, and easily controlled operational areas.
• Review operational data and identify productivity gaps, delays, quality defects, and process bottlenecks.
• Investigate problems using structured analysis and recommend practical corrective actions.
• Use performance metrics to evaluate whether improvement initiatives are producing measurable results.
• Help solve logistics and supply chain challenges through data analysis, innovation, and process optimization.
• Examine existing procedures and identify opportunities to simplify work, reduce waste, and improve consistency.
• Support reliability and maintenance activities by reporting equipment issues and coordinating operational access.
• Work with technical support or maintenance teams to resolve hardware, software, system, and equipment problems.
• Communicate effectively with internal customers during problem resolution and maintain service under pressure.
• Support the implementation of new systems, processes, tools, and operational standards.
• Lead assigned projects independently from planning and execution through completion and reporting.
• Prepare project schedules, resource requirements, status updates, and risk information when required.
• Use Microsoft Excel, PowerPoint, Word, reporting systems, and database tools to support operational decisions.
• Monitor inventory accuracy and help investigate discrepancies in fulfillment or distribution environments.
• Present operational recommendations to managers and stakeholders to gain support for improvement initiatives.

Ideal Profile

• Experience in operations, logistics, fulfillment, distribution, reliability maintenance, technical support, or a related environment.
• Strong written and verbal communication skills with the ability to work with technical, operational, business, and executive audiences.
• Demonstrated ability to present ideas and gain stakeholder support for operational initiatives.
• Ability to work proactively, manage responsibilities independently, and meet project deadlines.
• Practical experience in problem‑solving, data analysis, and process improvement.
• Knowledge of Microsoft Office (Excel, PowerPoint, Word).
• Experience working in reliability or maintenance‑related environments.
• Ability to communicate effectively with customers and stakeholders during problem resolution.
• Experience delivering projects independently from initial planning through completion.
• Strong analytical ability, attention to detail, and disciplined reporting skills.
• Familiarity with database technologies such as NoSQL is beneficial.
• Understanding of workplace policies, operational standards, and compliance requirements.
• Leadership ability with strong interpersonal and people‑management skills.
• Ability to review operational processes and recommend realistic improvements.
• Willingness to work flexible schedules, including nights, weekends, and public holidays.
• Experience in research, investigation, or structured root‑cause analysis is preferred.
• Project management experience covering resource planning, scheduling, status reporting, and prioritization is advantageous.
• Previous responsibility for inventory within a retail, warehouse, fulfillment, or distribution setting is preferred.
• Knowledge of materials, equipment, or manufacturing methods is beneficial.

Skills Set

• Logistics operations
• Shift management
• Fulfillment center operations
• Sortation center operations
• Last‑mile delivery
• First‑mile operations
• Middle‑mile operations
• Team leadership
• Associate training
• Labor allocation
• Workforce planning
• Workplace safety
• Order fulfillment
• Operational reporting
• Performance metrics
• Data analysis
• Root‑cause analysis
• Process optimization
• Continuous improvement
• 5S
• Reliability maintenance
• Equipment coordination
• Technical support
• Project management
• Resource planning
• Inventory management
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• NoSQL
• Stakeholder communication
• Customer issue resolution
• Policy compliance

Why Join Us

This opportunity provides hands‑on leadership experience across Amazon’s integrated logistics network, from fulfillment and sortation through final‑mile delivery. The supervisor will contribute directly to workplace safety, employee capability, order accuracy, operational reliability, and customer satisfaction. The position offers exposure to logistics technology, performance analytics, project delivery, maintenance coordination, inventory control, and process improvement, and it is a strong career platform for an operational professional seeking broader team leadership and long‑term development within a growing global organization.

About the Company

Amazon is a global technology, e‑commerce, and logistics company operating fulfillment centers, sortation facilities, transportation networks, and delivery stations worldwide. Its operations teams coordinate people, data, equipment, and technology to move customer orders safely and efficiently from storage through final delivery.