Operations Specialist - Fulfillment

Amazon UAE; Dubai; On-site; AED 111,600 - 178,560; Full time

Job summary

Amazon UAE is seeking an Operations Specialist - Fulfillment to oversee operations in Dubai. This role involves leading teams, ensuring adherence to safety measures, and optimizing logistics performance. Strong communication and problem-solving skills are essential in a fast-paced environment.

As an Operations Specialist, you will help develop a positive team culture, support continuous improvement efforts, and engage with other departments to enhance operational efficiency. Ideal candidates have experience in logistics or fulfillment and possess a customer-oriented mindset.

Qualifications

• Experience in operations, logistics, fulfillment, warehouse, or supply chain support.
• Ability to work in a busy and dynamic environment.
• Strong communication skills and customer-focused attitude.

Responsibilities

• Supervise, guide, and train associates for reliable service.
• Ensure customer orders are fulfilled according to quality standards.
• Engage with support functions to resolve operational issues.

Skills

Fulfillment operations

Logistics operations

Shift management

Data analysis

Safety compliance

Order fulfillment

Team leadership

Continuous improvement

Job description

Operations Specialist - Fulfillment Job Snapshot

Role: Operations Specialist - Fulfillment

Location: Dubai, United Arab Emirates

Industry: Internet

Function: Logistics-Transportation

Experience: Relevant operations, logistics, or fulfillment center experience

Job Type: Full-time

Country: United Arab Emirates

City: Dubai

Industry: Internet

Function: Logistics-Transportation

Salary: 10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Overview

Operations Specialist - Fulfillment in Dubai, United Arab Emirates is an Internet sector opportunity for a hands‑on operations professional who can supervise shift activity, support safe fulfillment execution, train associates, and improve logistics performance across first mile, middle mile, or final mile operations. This role is suited for a practical and energetic operations specialist with strong communication skills, safety awareness, data‑driven problem‑solving ability, and the confidence to coordinate frontline teams in a fast‑paced e‑commerce environment.

Key Responsibilities

• Create and maintain a safe working environment by identifying safety opportunities, unsafe conditions, and process risks across the assigned work area.
• Supervise, guide, and train associates to help deliver reliable service and strong operational performance for customers.
• Ensure customer orders are fulfilled according to quality standards, safety guidelines, and operational process requirements.
• Provide timely shift‑related updates to frontline management, operators, and support teams.
• Adjust labor allocation during shifts to meet volume plans, daily forecasts, productivity targets, and changing operational priorities.
• Monitor process flow across fulfillment, sortation, or delivery station activities and support smooth execution throughout the shift.
• Engage with support functions and other departments to resolve common operational issues affecting performance, readiness, safety, 5S, or training.
• Help identify gaps in process area readiness and work with relevant teams to prepare workstations, equipment, associates, and materials.
• Support 5S standards by encouraging organized, clean, safe, and efficient working areas.
• Track performance patterns and use data analysis to identify logistics, supply chain, and process optimization opportunities.
• Participate in daily problem‑solving activities to remove bottlenecks, reduce delays, and improve order movement.
• Communicate clearly with associates to reinforce safety expectations, quality standards, productivity goals, and customer impact.
• Escalate operational risks, staffing gaps, quality issues, or safety concerns to management when immediate support is required.
• Support continuous improvement initiatives that improve productivity, workflow reliability, customer delivery performance, and associate engagement.
• Contribute to a positive team culture by encouraging ownership, urgency, teamwork, and high service standards.

Ideal Profile

• Experience in operations, logistics, fulfillment, warehouse, sortation, delivery station, retail operations, or supply chain support.
• Previous exposure to shift coordination, associate supervision, frontline training, or operational performance monitoring is an advantage.
• Strong awareness of workplace safety, quality standards, 5S practices, and process compliance.
• Ability to work in a busy and dynamic environment where priorities can change quickly.
• Practical problem‑solving skills with the ability to identify issues and support fast improvement actions.
• Comfortable using operational data, reports, and performance indicators to support decisions.
• Strong communication skills with the ability to provide clear updates to associates, operators, support teams, and management.
• Ability to adjust labor allocation and support workflow balance according to plans, forecasts, and real‑time operational needs.
• Team‑oriented mindset with a positive approach to coaching, training, and supporting associates.
• Customer‑focused attitude with commitment to speed, accuracy, safety, and service reliability.
• Flexible, proactive, and motivated working style with strong ownership of shift outcomes.

Skills Set

• Fulfillment operations
• Logistics operations
• Shift management
• Associate supervision
• Frontline training
• Labor allocation
• Safety compliance
• Quality control
• Order fulfillment
• First mile operations
• Middle mile operations
• Final mile operations
• Delivery station support
• Sortation center support
• Process area readiness
• 5S standards
• Performance monitoring
• Data analysis
• Process optimization
• Supply chain problem solving
• Shift communication
• Operational reporting
• Workforce coordination
• Customer experience focus
• Productivity improvement
• Issue escalation
• Team leadership
• Continuous improvement

Why Join Us

This role offers a strong opportunity to grow within a fast‑paced e‑commerce operations environment where every shift directly supports customer delivery performance. The Operations Specialist - Fulfillment position provides exposure to fulfillment center processes, sortation activity, delivery station operations, associate leadership, safety improvement, and logistics problem‑solving. It is a strong career path for someone who enjoys active operations, leading people, improving processes, and helping customers receive their orders reliably.

About the Company

Amazon is a global technology and e‑commerce company operating across online retail, marketplace services, logistics, fulfillment, payments, cloud technology, and customer‑focused innovation. In the UAE and wider region, Amazon continues to strengthen its operations through advanced fulfillment systems, reliable delivery networks, workplace safety, process improvement, and customer‑centered service standards.