Supervisor - FC Operations

Amazon UAE; Dubai; On-site; AED 100,440 - 156,240; Full time

Benefits offered by this job

Practical leadership experience

Job summary

Amazon UAE is seeking a Supervisor - FC Operations in Dubai, a hands-on role for a UAE National to support fulfillment center operations. You will oversee daily activities, ensuring safety, quality, productivity, and team member experience. The role requires strong leadership, with responsibilities including coaching staff, resource planning, and tracking production metrics.

The ideal candidate has a high school diploma, at least a year of experience with Microsoft Office, and must be able to work flexible hours. This is a valuable opportunity to grow in operational leadership within a dynamic environment.

Qualifications

• UAE National with family book is required.
• Minimum 1 year of experience working with computers and Microsoft Office.
• Ability to work 40 hours per week with overtime when required.
• Physical ability to lift up to 49 pounds.

Responsibilities

• Supervise day-to-day inbound or outbound fulfillment center activities.
• Coach associates during shifts and provide practical feedback.
• Plan resources for the assigned function to meet operational needs.
• Track production metrics and identify improvement opportunities.

Skills

Fulfillment center operations

Production-Operations

Inbound operations

Outbound operations

Shift supervision

Team coaching

Workforce planning

Resource planning

Performance monitoring

Safety procedures

Quality control

Time-card review

Process improvement

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Supervisor - FC OperationsLocation: Dubai, United Arab EmiratesIndustry: Logistics and Supply ChainFunction: Production-OperationsExperience: 1 yearJob Type: Full-timeSalary: 9,000 – 14,000 AED (est.)

Role Overview

Supervisor - FC Operations in Dubai is a hands‑on logistics and supply chain opportunity for a UAE National who can support inbound or outbound fulfillment center operations, team productivity, safety standards, quality performance, and daily shift execution. This role is designed for a proactive operations supervisor who can plan resources, coach team members, track production metrics, manage attendance and performance, and help create a disciplined, safe, and collaborative fulfillment environment.

Key Responsibilities

• Supervise day‑to‑day inbound or outbound fulfillment center activities with responsibility for safety, quality, productivity, and team member experience.
• Plan resources for the assigned function and ensure sufficient staffing is available to meet operational needs.
• Set clear departmental expectations, explain shift priorities, and create a working environment based on teamwork, collaboration, and open communication.
• Monitor absence, performance, training needs, and daily team discipline to support a stronger culture of productivity.
• Coach associates during shifts, provide practical feedback, and support individual development through continuous observation and guidance.
• Understand safety procedures, encourage safe working practices, and ensure accidents or incidents are documented in a timely and accurate manner.
• Prioritize tasks effectively, meet deadlines, and help the department respond to changing operational volumes or business requirements.
• Communicate company policies clearly and ensure policies are applied consistently across the team.
• Track production metrics and use operational data to identify improvement opportunities, performance gaps, and process issues.
• Prepare updates and reports for management, including shift performance, pass downs, time‑card reviews, and operational observations.
• Work with HR, Facilities, Safety, and IT teams to secure support and resources for projects, issue resolution, and improvement initiatives.
• Identify useful ideas from the team and convert them into practical improvement plans for equipment, processing methods, or daily workflows.
• Share best practices across departments, shifts, and wider operations to improve consistency and execution.
• Support long‑term operational planning by providing floor‑level feedback, productivity insights, and improvement suggestions.
• Mentor team members, recognize strong performance, and support progressive coaching for poor performance where required.
• Conduct daily and weekly time‑card reviews to support pay accuracy and clean workforce administration.
• Remain flexible to rotate across shifts or departments and support extended hours, weekends, nights, holidays, and operational peak periods when needed.
• Arrive early and stay after shift when required to complete handovers, reports, pass downs, and time‑card responsibilities.

Ideal Profile

• High school diploma or equivalent is required.
• UAE National with family book is required.
• Must be 18 years of age or older.
• Minimum 1 year of experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
• Experience with Microsoft Office products and applications is preferred.
• Ability to work 40 hours per week with overtime when required.
• Ability to work flexible schedules, shifts, departments, weekends, nights, holidays, and peak operational periods.
• Physical ability to lift up to 49 pounds, stand or walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Good communication skills with the ability to explain expectations, share updates, and work with different teams.
• Comfortable supervising daily activities, monitoring performance, and supporting team members in a fast‑paced fulfillment environment.
• Ability to remain professional while handling ambiguity, operational change, deadlines, and shifting priorities.
• Proactive approach to problem solving, productivity improvement, safety awareness, and team support.
• Willingness to learn fulfillment center processes and contribute to continuous improvement across inbound or outbound operations.

Skills Set

• Fulfillment center operations
• Production‑Operations
• Inbound operations
• Outbound operations
• Shift supervision
• Team coaching
• Workforce planning
• Resource planning
• Performance monitoring
• Absence management
• Productivity tracking
• Production metrics
• Safety procedures
• Incident documentation
• Quality control
• Member experience
• Time‑card review
• Pass down reporting
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Process improvement
• Equipment improvement
• Operational reporting
• HR coordination
• Facilities coordination
• Safety coordination
• IT coordination
• Teamwork
• Communication skills
• Deadline management
• Flexible shift work
• Physical warehouse work
• Continuous improvement

Why Join Us

This opportunity gives a UAE National candidate the chance to build practical leadership experience inside a modern fulfillment center in Dubai's logistics and supply chain sector. The role offers exposure to daily operations, safety practices, team supervision, process improvement, productivity tracking, and cross‑functional coordination. It is a strong career step for someone who wants to grow in operations leadership, support high‑performing teams, and contribute to reliable customer delivery in a fast‑moving environment.

About the Company

Amazon is a global technology, ecommerce, logistics, and customer‑focused company known for building large‑scale fulfillment and delivery operations. In Dubai, Q‑Express Documents Transport – G25 supports fulfillment center activity, operational execution, team coordination, and customer delivery performance. The company focuses on safety, customer obsession, inclusion, operational excellence, and continuous improvement across its sites and teams.