Operations Supervisor - Delivery Station

Amazon UAE; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Amazon UAE is hiring an Operations Supervisor - Delivery Station in Dubai to oversee last-mile delivery operations, supervise frontline teams, and ensure safe, efficient workflows. You will monitor KPIs, coach associates, and coordinate with delivery service providers to maintain reliable service quality.

The role emphasizes workforce planning, performance tracking, and continuous improvement, with opportunities to step in for the Operations Manager as needed.

Qualifications

• Experience managing or supervising teams.
• Experience with operational planning and workload coordination.
• Strong understanding of performance metrics and KPI monitoring.
• Experience contributing to process improvement initiatives.
• Previous logistics or delivery operations experience is preferred.
• Experience with transportation, distribution, fulfillment, or last-mile operations is advantageous.

Responsibilities

• Support the overall daily management of delivery station operations.
• Deputize for the Operations Manager when required and maintain continuity of site leadership.
• Prioritize workplace safety and continuously identify opportunities to improve safe operating practices.
• Supervise logistics assistants, coordinators, drivers, and delivery associates during assigned shifts.
• Ensure shipments are processed and delivered according to operational KPIs and service expectations.
• Monitor coordinator and associate performance and provide coaching where improvement is needed.
• Brief drivers and associates on workload, priorities, targets, and operational requirements.
• Track daily workflow and respond quickly to delays, capacity issues, or process bottlenecks.
• Monitor operational metrics covering productivity, quality, delivery performance, and safety.
• Assist the Operations Manager with performance tracking, trend analysis, and regular site reporting.
• Ensure administrative tasks and operational records are completed accurately and on time.
• Coordinate with supporting departments to improve logistics processes and resolve recurring operational issues.
• Communicate expectations clearly to delivery service providers and follow up on service quality concerns.
• Support improvement of third-party delivery performance through structured feedback and escalation.
• Participate in interviews for associate-level roles.
• Help train and mentor new associates to ensure they understand operational procedures and performance expectations.
• Identify training requirements and coordinate development support where needed.
• Follow up on process-related issues and ensure corrective actions are completed.
• Support absence management and workforce planning activities.
• Assist with performance management and coaching across assigned teams.
• Monitor departmental productivity and help maintain sufficient staffing for expected workload.
• Adjust resources according to shipment volumes and operational priorities.
• Maintain flexibility to work different shifts and overtime when business requirements demand additional coverage.
• Promote continuous improvement by identifying practical ways to improve workflows, service quality, and team performance.

Skills

Delivery station operations

Last-mile logistics

Team supervision

Logistics and Supply Chain

Distribution operations

Transportation coordination

Delivery performance

Workforce planning

Shift management

Operational KPIs

Performance metrics

Process improvement

Safety management

Driver coordination

Delivery associate supervision

Logistics assistant supervision

Workflow monitoring

Productivity tracking

Performance coaching

Associate training

Staff mentoring

Education

Bachelor’s degree or equivalent experience

Tools

Data analysis

Job description

Job Snapshot

Role: Operations Supervisor - Delivery Station

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Distribution/Transportation/Traffic/Logistics

Experience: Team management experience

Job Type: Full-time

Position Overview

Operations Supervisor - Delivery Station in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on last-mile delivery operations, team supervision, safety, performance metrics, workforce planning, and process improvement. Amazon is hiring an experienced operations professional to support daily delivery station activities, supervise frontline logistics teams, monitor KPIs, coach associates, and help maintain reliable shipment flow and service quality.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics and Supply Chain

Function: Distribution/Transportation/Traffic/Logistics

Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Operations Supervisor will support the daily management of delivery station activities and step into the Operations Manager 's responsibilities when required. The position is responsible for maintaining safe operations, coordinating people and workload, monitoring productivity, and ensuring shipments are processed and dispatched in line with operational targets. The role requires close supervision of logistics assistants, coordinators, drivers, and delivery associates. By tracking workflows, reviewing performance data, coaching team members, and working with delivery service providers, the supervisor will help improve delivery reliability, safety, productivity, and customer experience.

Key Responsibilities

• Support the overall daily management of delivery station operations.
• Deputize for the Operations Manager when required and maintain continuity of site leadership.
• Prioritize workplace safety and continuously identify opportunities to improve safe operating practices.
• Supervise logistics assistants, coordinators, drivers, and delivery associates during assigned shifts.
• Ensure shipments are processed and delivered according to operational KPIs and service expectations.
• Monitor coordinator and associate performance and provide coaching where improvement is needed.
• Brief drivers and associates on workload, priorities, targets, and operational requirements.
• Track daily workflow and respond quickly to delays, capacity issues, or process bottlenecks.
• Monitor operational metrics covering productivity, quality, delivery performance, and safety.
• Assist the Operations Manager with performance tracking, trend analysis, and regular site reporting.
• Ensure administrative tasks and operational records are completed accurately and on time.
• Coordinate with supporting departments to improve logistics processes and resolve recurring operational issues.
• Communicate expectations clearly to delivery service providers and follow up on service quality concerns.
• Support improvement of third-party delivery performance through structured feedback and escalation.
• Participate in interviews for associate-level roles.
• Help train and mentor new associates to ensure they understand operational procedures and performance expectations.
• Identify training requirements and coordinate development support where needed.
• Follow up on process-related issues and ensure corrective actions are completed.
• Support absence management and workforce planning activities.
• Assist with performance management and coaching across assigned teams.
• Monitor departmental productivity and help maintain sufficient staffing for expected workload.
• Adjust resources according to shipment volumes and operational priorities.
• Maintain flexibility to work different shifts and overtime when business requirements demand additional coverage.
• Promote continuous improvement by identifying practical ways to improve workflows, service quality, and team performance.

Ideal Profile

• Previous experience managing or supervising teams.
• Practical experience with operational planning and workload coordination.
• Strong understanding of performance metrics and KPI monitoring.
• Experience contributing to process improvement initiatives.
• Previous logistics or delivery operations experience is preferred.
• Experience with transportation, distribution, fulfillment, or last-mile operations is advantageous.
• Ability to interpret operational data and identify performance trends.
• Strong coaching skills with the ability to address performance gaps constructively.
• Good organizational ability for managing workflows, documentation, and competing priorities.
• Confident communication with associates, drivers, service providers, and internal support teams.
• Ability to make timely decisions in a high-volume operating environment.
• Strong attention to detail when reviewing performance and administrative records.
• Flexible approach to shifts, changing workloads, and overtime requirements.
• Strong safety awareness and commitment to operational discipline.
• Resilient and dependable under time-sensitive conditions.

Skills Set

• Delivery station operations
• Last-mile logistics
• Team supervision
• Logistics and Supply Chain
• Distribution operations
• Transportation coordination
• Delivery performance
• Workforce planning
• Shift management
• Operational KPIs
• Performance metrics
• Process improvement
• Safety management
• Driver coordination
• Delivery associate supervision
• Logistics assistant supervision
• Workflow monitoring
• Productivity tracking
• Performance coaching
• Associate training
• Staff mentoring
• Operational reporting
• Data analysis
• Delivery service provider management
• Resource planning
• Absence management
• Performance management
• Process issue resolution
• Operational administration
• Continuous improvement
• Last-mile delivery
• Site performance monitoring

Why Join Us

This role offers direct exposure to fast-paced last-mile delivery operations within a large Logistics and Supply Chain environment. The successful candidate will have meaningful responsibility for frontline teams, daily performance, safety, staffing, and service quality while gaining practical experience in site leadership. The position is well suited to professionals who want to progress from team supervision into broader operations management. Regular involvement in workforce planning, coaching, data analysis, and process improvement provides a strong foundation for future leadership opportunities. Amazon 's scale and focus on operational efficiency also provide exposure to structured metrics, continuous improvement practices, and delivery systems designed to support high-volume customer demand.

About the Company

Amazon is a global technology and commerce company with extensive fulfillment, transportation, logistics, cloud, and digital service operations. In the Middle East, Amazon continues to expand its last-mile delivery and transportation network through local operating entities and delivery partners. Its logistics operations focus on safety, speed, reliability, data-driven performance, and continuous improvement to support customers across the region.