Operations Supervisor - Logistics

Amazon UAE; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Amazon UAE in Dubai is seeking an Operations Supervisor - Logistics to lead frontline teams across Amazon Logistics and Fulfillment Center workflows. You will supervise 30–40 Operations Assistants, associates, and DSP personnel, manage labor, ensure safety, and drive performance improvements to keep orders moving efficiently.

In this UAE National role, you will report metrics, coordinate with cross-functional partners, and implement process improvements while maintaining a positive,

Qualifications

• Experience managing operational teams in logistics or delivery networks.
• Strong workforce planning and performance measurement skills.
• Ability to analyze data and translate metrics into action.

Responsibilities

• Direct daily activities across Amazon Logistics and Fulfillment Center workflows.
• Supervise Operations Assistants, associates, and Delivery Service Provider teams.
• Allocate labor according to workload, staffing levels, and operational priorities.
• Lead shift meetings, assign duties, and communicate clear performance expectations.
• Train, coach, and develop employees to improve capability and engagement.
• Maintain a positive working environment built around safety, accountability, and respect.
• Monitor KPIs and investigate the causes of productivity, quality, or delivery exceptions.
• Implement corrective actions and verify whether improvements are sustained.
• Identify opportunities to streamline workflows without reducing quality or functionality.
• Conduct detailed operational analysis and become a subject matter expert on core processes.
• Report daily metrics, operational risks, and unresolved exceptions to relevant stakeholders.
• Communicate effectively with operational, business, and technical teams.
• Coordinate with external agencies and review their service performance.
• Use operational software and hardware tools to support accurate daily execution.
• Ensure employees have functional equipment and arrange repairs or replacements when required.
• Support new system and process rollouts by gathering feedback and assisting users.
• Make timely decisions when operational conditions or customer requirements change.
• Share successful practices across teams and contribute to continuous improvement initiatives.

Skills

Frontline operations supervision

Team leadership

Labor allocation

Shift planning

Performance metrics

Data analysis

Root cause investigation

Process improvement

Health and safety compliance

Operational reporting

Cross-functional communication

Job description

Job Snapshot

Operations Supervisor - Logistics

Role: Operations Supervisor - Logistics

Location: Dubai, United Arab Emirates

Industry: Logistics & Supply Chain

Function: Operations

Experience: Team management, operational planning, performance metrics, and process improvement experience

Job Type: Full-time

Position Overview The Operations Supervisor - Logistics position in Dubai, United Arab Emirates is a Logistics & Supply Chain opportunity supporting Amazon Logistics and Fulfillment Center operations. Amazon is hiring a UAE National leader to supervise operational teams, maintain safe and efficient workflows, improve performance metrics, and help deliver a reliable customer experience.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics & Supply Chain

Function: Operations

Salary: 12000-18000 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: UAE National with Family Book

Job Type: Full-time

Role Context

This position provides frontline leadership across fast-moving last-mile and fulfillment operations. The supervisor will coordinate teams of approximately 30 to 40 Operations Assistants, associates, and Delivery Service Provider personnel. By controlling labor allocation, equipment readiness, performance reporting, and process compliance, the role helps orders move safely and efficiently through the delivery network.

Key Responsibilities

The supervisor will maintain close visibility of daily operations while helping teams respond effectively to changing priorities.

• Direct daily activities across Amazon Logistics and Fulfillment Center workflows
• Supervise Operations Assistants, associates, and Delivery Service Provider teams
• Allocate labor according to workload, staffing levels, and operational priorities
• Lead shift meetings, assign duties, and communicate clear performance expectations
• Train, coach, and develop employees to improve capability and engagement
• Maintain a positive working environment built around safety, accountability, and respect
• Monitor KPIs and investigate the causes of productivity, quality, or delivery exceptions
• Implement corrective actions and verify whether improvements are sustained
• Identify opportunities to streamline workflows without reducing quality or functionality
• Conduct detailed operational analysis and become a subject matter expert on core processes
• Report daily metrics, operational risks, and unresolved exceptions to relevant stakeholders
• Communicate effectively with operational, business, and technical teams
• Coordinate with external agencies and review their service performance
• Use operational software and hardware tools to support accurate daily execution
• Ensure employees have functional equipment and arrange repairs or replacements when required
• Support new system and process rollouts by gathering feedback and assisting users
• Make timely decisions when operational conditions or customer requirements change
• Share successful practices across teams and contribute to continuous improvement initiatives

Ideal Profile

The position is intended for a UAE National who holds a valid Family Book and has experience managing operational teams.

The ideal candidate understands workforce planning, performance measurement, and process improvement and can remain decisive in a high-volume environment.

• Logistics experience and practical data analysis capability are preferred.

The successful candidate will be organized, confident when leading diverse teams, and capable of turning operational metrics into focused actions.

A willingness to work closely with frontline employees, service partners, and cross-functional stakeholders is essential.

Skills Set

• Frontline operations supervision
• Team leadership and development
• Labor allocation and shift planning
• Amazon Logistics operations
• Fulfillment Center workflows
• Delivery Service Provider coordination
• Performance metrics and KPI monitoring
• Data analysis
• Root cause investigation
• Process improvement
• Health and safety compliance
• Operational reporting
• Workforce engagement
• External agency management
• Equipment and tool coordination
• System implementation support
• Cross-functional communication
• Rapid decision-making

Why Join Us

This opportunity allows an emerging UAE National leader to gain experience across both fulfillment and last-mile delivery operations. The role provides exposure to workforce management, operational technology, logistics performance, and continuous improvement within a large delivery network. It can create a strong foundation for progression into Area Manager, operations management, process improvement, or broader supply chain leadership positions.

About the Company

Amazon is a global technology and e-commerce company operating an extensive fulfillment and delivery network.

Q-Express Documents Transport supports Amazon 's logistics activities in the United Arab Emirates, helping move customer orders from operational sites through the final stages of delivery.