Operations Supervisor - Logistics Shift Management

Amazon UAE; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Amazon UAE is seeking an Operations Supervisor - Logistics Shift Management in Dubai to lead shift operations across Amazon fulfillment centers, sortation facilities, or delivery stations. You will supervise frontline associates, coordinate labor, maintain safety and quality, and analyze performance to ensure timely customer orders.

The role requires strong communication, people leadership, and the ability to make data-driven decisions under pressure across high-volume operations.

Qualifications

• The role requires hands-on logistics leadership and experience supervising frontline associates.
• Strong problem solving, data analysis, and the ability to adjust labor and workflow during shifts.

Responsibilities

• Supervise day-to-day shift operations within an Amazon fulfillment center, sortation center, or delivery station.
• Maintain a safe working environment by identifying hazards, escalating risks, and implementing corrective actions.
• Lead, coach, and train associates so they can perform responsibilities safely and consistently.
• Ensure customer orders are processed according to required quality, productivity, and safety standards.
• Communicate shift information clearly to frontline managers, associates, operators, and support teams.
• Review staffing requirements and adjust labor allocation during the shift according to workload and priorities.
• Track shift performance and respond quickly when productivity or service levels move away from plan.
• Coordinate with training, safety, maintenance, and other support functions to address constraints.
• Maintain process-area readiness and support 5S workplace organization.
• Examine workflows and recommend improvements that reduce delays, waste, or recurring problems.
• Use data to investigate logistics and supply chain issues and identify root causes.
• Support process optimization initiatives to improve throughput, reliability, and utilization.
• Work under pressure to resolve customer or operational problems quickly.
• Coordinate multiple priorities while maintaining attention to detail and deadlines.
• Apply operating policies consistently across the work area.
• Contribute to end-to-end projects and improvement initiatives when required.
• Support inventory accuracy and material flow in the facility.
• Provide clear updates on risks, progress, and unresolved issues to management.

Skills

Logistics operations

Shift management

Fulfillment center operations

Sortation operations

Delivery station operations

First-mile logistics

Middle-mile logistics

Last-mile logistics

Associate supervision

Labor allocation

Workforce planning

Operational forecasting

Safety management

5S

Quality control

Process-area readiness

Data analysis

Operational problem solving

Process optimization

Continuous improvement

Inventory management

Project coordination

Resource planning

Performance reporting

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Maintenance operations

Customer issue resolution

Operational policy compliance

Material handling

Warehouse operations

Job description

Job Snapshot

Role: Operations Supervisor - Logistics Shift Management
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Experience: Experience in logistics operations, team supervision, problem solving, data analysis, or related operational environments
Job Type: Full-time

Position Overview

Operations Supervisor - Logistics Shift Management in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity with Amazon focused on leading shift operations across fulfillment centers, sortation facilities, or delivery stations. Amazon is hiring an operations professional to supervise frontline associates, coordinate labor and workflow, maintain safety and quality standards, analyze operational performance, and ensure customer orders move efficiently through first-mile, middle-mile, or last-mile logistics operations.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The Operations Supervisor provides hands-on leadership during assigned shifts and helps maintain the daily flow of Amazon Logistics operations. Depending on the assigned facility, the role may support fulfillment, sortation, or delivery station activities where accurate execution and timely decisions directly affect customer delivery performance. This position combines people leadership with operational control. The supervisor will allocate labor according to changing workloads, coach associates, communicate critical shift information, investigate performance issues, and work with support teams to resolve obstacles affecting safety, productivity, quality, or readiness. The role also contributes to longer-term operational improvement by using data, structured problem solving, and frontline observations to identify better ways of working.

Key Responsibilities

• Supervise day-to-day shift operations within an Amazon fulfillment center, sortation center, or delivery station.
• Maintain a safe working environment by identifying hazards, escalating risks, and implementing appropriate corrective actions.
• Lead, coach, and train associates so they can perform their responsibilities safely and consistently.
• Ensure customer orders are processed according to required quality, productivity, and safety standards.
• Communicate important shift information clearly to frontline managers, associates, operators, and relevant support teams.
• Review staffing requirements and adjust labor allocation during the shift according to workload, forecasts, and operational priorities.
• Track shift performance and respond quickly when productivity or service levels move away from plan.
• Coordinate with training, safety, maintenance, and other support functions to address operational constraints.
• Maintain process-area readiness and support effective 5S workplace organization.
• Examine workflows and recommend practical improvements that reduce delays, waste, or recurring operational problems.
• Use operational data to investigate logistics and supply chain issues and identify their underlying causes.
• Support process optimization initiatives designed to improve throughput, service reliability, and resource utilization.
• Work effectively under pressure when customer or operational problems require rapid resolution.
• Coordinate multiple priorities while maintaining attention to detail and meeting shift deadlines.
• Apply established operating policies consistently across the work area.
• Contribute to end-to-end operational projects and improvement initiatives when required.
• Support inventory accuracy and material flow where relevant to the assigned facility.
• Provide clear updates on operational risks, progress, and unresolved issues to management.

Ideal Profile

The position suits an operations professional with practical experience working in logistics, warehouse, fulfillment, maintenance, technical support, distribution, or another performance-driven environment. Candidates should demonstrate strong communication skills and be comfortable interacting with frontline employees, technical specialists, managers, and senior stakeholders. Previous experience presenting recommendations and gaining support for operational initiatives will be useful. The successful candidate should be able to work independently, manage deadlines, analyze problems, and make decisions based on operational data. Leadership ability and effective people skills are important because the position involves training associates, communicating expectations, and keeping teams focused during demanding shifts. Flexibility to work night shifts, weekends, and changing operational schedules is required. Experience managing inventory, investigating operational problems, or coordinating projects involving resources and schedules would be advantageous.

Skills Set

• Logistics operations
• Shift management
• Fulfillment center operations
• Sortation operations
• Delivery station operations
• First-mile logistics
• Middle-mile logistics
• Last-mile logistics
• Associate supervision
• Labor allocation
• Workforce planning
• Operational forecasting
• Safety management
• 5S
• Quality control
• Process-area readiness
• Data analysis
• Operational problem solving
• Process optimization
• Continuous improvement
• Inventory management
• Project coordination
• Resource planning
• Performance reporting
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Maintenance operations
• Customer issue resolution
• Operational policy compliance
• Material handling
• Warehouse operations

Why Join Us

Amazon Logistics operates at significant scale and gives operations supervisors direct exposure to the systems, processes, and teams responsible for moving customer orders through complex delivery networks. The position offers practical development in workforce leadership, logistics planning, operational analytics, safety, process improvement, and high-volume execution. Because fulfillment and delivery operations continue to expand alongside e-commerce demand, experience in this environment can provide a strong foundation for progression into broader operations, area management, logistics supply chain, or project leadership positions.

About the Company

Amazon is a global technology and e-commerce company with extensive fulfillment, transportation, and delivery operations. Amazon Logistics manages important stages of the customer order journey through fulfillment centers, sortation facilities, delivery stations, technology, and operational teams working together to deliver orders safely, accurately, and efficiently.