Operations Manager - Logistics and Fulfillment

Amazon UAE; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Amazon in the United Arab Emirates seeks an experienced Operations Manager to lead logistics and fulfillment activities in Dubai. You will oversee frontline teams, optimize labor, and drive safety, productivity, and service quality across AMZL and FC environments.

The role focuses on KPI ownership, process improvement, and cross-functional collaboration to sustain high-volume operations and customer satisfaction in a fast-paced setting.

Qualifications

• Experience leading frontline teams in high-volume logistics environments.
• Proven ability to manage KPIs and safety/compliance.
• Strong analytical skills with data-driven decision making.

Responsibilities

• Oversee daily operations across Amazon Logistics and Fulfillment Center activities.
• Lead supervisors, frontline staff, and partner providers to meet targets.
• Allocate labor according to workload and priorities; manage safety and quality.

Skills

Amazon Logistics

Fulfillment Ops

Operations management

Frontline leadership

Workforce mgmt

Labor allocation

DS Provider mgmt

Associate development

Team coaching

KPI management

Ops metrics

Root cause analysis

Process improvement

Safety management

Cross-functional collab

Education

Bachelor's degree

Job description

Operations Manager - Logistics and Fulfillment Job Snapshot

Role: Operations Manager - Logistics and Fulfillment

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Experience: Relevant operations leadership experience

Job Type: Full-time

Operations Manager - Logistics and Fulfillment in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity supporting Amazon Logistics and Fulfillment Center operations. Amazon is hiring an experienced operations leader to manage frontline teams, improve AMZL and FC performance, strengthen safety and productivity, oversee Delivery Service Provider relationships, and drive continuous improvement across high-volume logistics environments.

Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Operations-Plant Management Salary: 18000-28000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

The Operations Manager will provide day-to-day leadership across Amazon Logistics and Fulfillment Center environments, where reliable execution depends on close coordination between people, processes, delivery partners, and operational systems. The role combines workforce leadership, KPI ownership, safety management, problem solving, and process optimization. By maintaining strong operational control and developing high-performing teams, the manager will help improve throughput, delivery reliability, associate engagement, and customer experience.

Key Responsibilities

• Oversee daily operations across assigned Amazon Logistics and Fulfillment Center activities.
• Lead Operations Supervisors, Operations Assistants, Delivery Service Providers, and frontline associates.
• Manage teams of approximately 30-40 employees and partner personnel where applicable.
• Allocate labor according to workload, volume, operational priorities, and performance requirements.
• Lead shift and operational meetings to align teams on objectives, risks, and daily targets.
• Assign responsibilities and maintain clear accountability across operating areas.
• Ensure workflows are organized efficiently and remain aligned with service expectations.
• Build a safe working environment and reinforce Amazon Health and Safety standards.
• Coach, train, and develop employees to strengthen operational capability and performance.
• Promote team engagement while maintaining clear expectations around productivity, quality, and safety.
• Monitor operational KPIs and investigate performance gaps through detailed analysis.
• Identify root causes behind recurring productivity, quality, or service failures.
• Develop and implement corrective actions that improve operational results.
• Use data and operational metrics to support decisions and prioritize improvement opportunities.
• Conduct Dive Deep analysis on complex process and performance issues.
• Identify opportunities to simplify workflows without reducing quality or operational functionality.
• Implement practical process enhancements that improve efficiency and reliability.
• Develop strong subject matter expertise across core AMZL and FC operational processes.
• Communicate daily performance metrics and operational exceptions to relevant stakeholders.
• Prepare clear updates for both business and technical audiences.
• Influence cross-functional decisions using operational evidence and performance data.
• Work with support functions to resolve problems that cross organizational boundaries.
• Share effective operating practices across teams and locations.
• Manage relationships with external agencies and monitor their operational performance.
• Escalate significant risks, service issues, or performance concerns appropriately.
• Make timely operational decisions in a fast-paced and changing environment.
• Balance customer requirements, workforce needs, safety, productivity, and quality when resolving operational challenges.

Ideal Profile

The position is suited to an experienced operations professional who has led frontline teams in logistics, fulfillment, warehousing, transportation, distribution, or another high-volume operating environment. Candidates should demonstrate the ability to manage employees and external partners while maintaining consistent standards across safety, productivity, service quality, and workforce performance. Strong analytical capability is important because the role requires regular examination of KPIs, root cause investigation, and data-backed decision-making. The successful candidate should be comfortable operating across both Amazon Logistics and Fulfillment Center processes and adapting leadership priorities as volume and operational conditions change. Effective communication, sound judgment, organization, and the ability to influence multiple stakeholders will be important for success.

Skills Set

• Amazon Logistics operations
• Fulfillment Center operations
• Operations management
• Frontline leadership
• Workforce management
• Labor allocation
• Delivery Service Provider management
• Associate development
• Team coaching
• Performance management
• KPI management
• Operational metrics
• Root cause analysis
• Dive Deep analysis
• Process improvement
• Continuous improvement
• Workflow optimization
• Fulfillment operations
• Last-mile logistics
• Safety management
• Health and Safety compliance
• Productivity management
• Quality management
• Operational planning
• Shift leadership
• Problem solving
• Decision making
• External agency management
• Cross-functional collaboration
• Stakeholder communication
• Operational reporting
• Subject matter expertise

Why Join Us

This role offers broad operational exposure across both fulfillment and last-mile logistics, providing a strong platform for developing leadership experience across multiple stages of Amazon 's delivery network. The combination of team management, KPI ownership, process improvement, partner management, and operational problem solving creates opportunities to build deeper expertise in large-scale logistics leadership. Strong performance can also support progression into broader area, site, or regional operations responsibilities.

About the Company

Amazon is a global technology, e-commerce, fulfillment, and logistics company operating an extensive network of fulfillment centers and delivery facilities. Its operations teams combine people, data, technology, and standardized processes to move customer orders efficiently while maintaining high expectations for safety, quality, productivity, and customer service.