Supervisor - Fulfillment Operations

Amazon UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Amazon UAE in Dubai is seeking a Supervisor - Fulfillment Operations to lead frontline teams across Amazon Logistics and Fulfillment Center operations. The role focuses on safe, accurate, and timely movement of customer orders and develops employee capability.

Responsibilities include labor allocation, performance monitoring, and implementing practical improvements. The ideal candidate will manage 30–40 personnel, demonstrate strong leadership, and adapt to fast-changing workloads in a

Qualifications

• Experience leading frontline teams in logistics or fulfillment environments.
• Strong analytical and problem-solving skills for operations.
• Ability to manage workload changes and drive safety and quality.

Responsibilities

• Oversee daily activities across Amazon Logistics and Fulfillment Center operations.
• Lead teams of approximately 30 to 40 Operations Assistants, associates, and Delivery Service Provider personnel.
• Allocate employees according to workload, staffing availability, process requirements, and priorities.
• Lead shift meetings and communicate safety requirements, performance goals, and work assignments.
• Train, coach, and develop associates to improve capability and team performance.
• Monitor key performance indicators across fulfillment, inventory, and last-mile processes.
• Investigate missed targets, workflow delays, and operational exceptions.
• Conduct root-cause analysis and implement corrective actions.
• Gather employee feedback and elevate process problems.
• Maintain shift records and performance reports.

Skills

Fulfillment operations

Team supervision

Labor allocation

Performance metrics

Process improvement

Data analysis

Safety compliance

Stakeholder communication

Shift leadership

Operational reporting

Job description

Supervisor - Fulfillment Operations Job Snapshot Role: Supervisor - Fulfillment Operations Location: Dubai, United Arab Emirates Industry: Package-Freight Delivery Function: Operations-Plant Management Experience: Experience managing teams, performance metrics, planning, and process improvement Job Type: Full-time

Supervisor - Fulfillment Operations in Dubai, United Arab Emirates is a Package-Freight Delivery opportunity for a UAE National who can lead teams across Amazon Logistics and Fulfillment Center operations. The role will oversee daily workflows, allocate labor, maintain workplace safety, monitor performance, and ensure customer orders move efficiently through fulfillment and last-mile delivery processes. The successful candidate will manage approximately 30 to 40 Operations Assistants, associates, and Delivery Service Provider personnel. This position requires confident people leadership, analytical problem-solving, operational discipline, and the ability to respond quickly to changing workloads and service priorities.

Country: United Arab Emirates City: Dubai Industry: Package-Freight Delivery Function: Operations-Plant Management Salary: 10000-15000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: UAE National Job Type: Full-time

Role Context

The Supervisor - Fulfillment Operations will coordinate frontline activities across Amazon Logistics and Fulfillment Center environments. The position will help maintain the safe, accurate, and timely movement of customer orders while supporting employee development, workflow readiness, equipment availability, and operational improvement. The supervisor will use performance metrics to identify delays, quality concerns, staffing gaps, and process weaknesses. Working closely with operational managers, technical teams, support functions, and external agencies, the role will implement practical solutions that improve productivity and customer service.

Key Responsibilities

• Oversee daily activities across Amazon Logistics and Fulfillment Center operations.
• Lead teams of approximately 30 to 40 Operations Assistants, associates, and Delivery Service Provider personnel.
• Allocate employees according to workload, staffing availability, process requirements, and operational priorities.
• Lead shift meetings and communicate safety requirements, performance goals, work assignments, and operational changes.
• Assign duties clearly and ensure each team member understands expected quality and productivity standards.
• Create a safe working environment and ensure compliance with Amazon Health and Safety requirements.
• Identify unsafe conditions, equipment risks, and process concerns before they affect employees or operations.
• Train, coach, and develop associates to improve individual capability and team performance.
• Build a positive working environment that encourages accountability, engagement, and collaboration.
• Monitor key performance indicators across fulfillment, inventory, and last-mile processes.
• Investigate missed targets, recurring defects, workflow delays, and operational exceptions.
• Conduct root-cause analysis and implement effective corrective actions.
• Identify opportunities to streamline workflows and simplify complex operating processes.
• Develop practical improvements without reducing quality, safety, or system functionality.
• Become a subject matter expert in core operational processes and working standards.
• Communicate daily metrics, operational risks, and performance exceptions to relevant managers.
• Present information clearly to both technical and business stakeholders.
• Collaborate with cross-functional teams to resolve operational challenges and share effective practices.
• Manage relationships with external agencies and monitor their operational performance.
• Make timely and informed decisions during fast-moving or high-pressure situations.
• Use software, scanners, computers, and other operational tools throughout the shift.
• Ensure associates have the equipment and technology required to complete assigned tasks.
• Coordinate repairs, replacements, and technical support when tools or equipment become unavailable.
• Support the rollout of new systems, processes, and operating mechanisms.
• Gather employee feedback and elevate recurring system or process problems.
• Maintain accurate shift records, performance reports, action trackers, and operational handovers.

Ideal Profile

• UAE National with a valid family book.
• Previous experience managing or supervising teams.
• Experience in operational planning, labor allocation, performance metrics, and process improvement.
• Strong leadership and interpersonal skills with the ability to motivate frontline employees.
• Demonstrated analytical and problem-solving capability.
• Ability to investigate operational issues and identify underlying causes.
• Experience working in logistics, fulfillment, warehousing, distribution, or transportation is preferred.
• Familiarity with data analysis and performance reporting is advantageous.
• Strong organizational skills with the ability to manage several priorities simultaneously.
• Confidence communicating with associates, managers, technical teams, and external agencies.
• Ability to make sound decisions in a fast-paced and changing operational environment.
• Strong commitment to workplace safety, service quality, and customer satisfaction.
• Comfortable learning and using multiple software and hardware tools.
• Ability to work independently while maintaining close coordination with operational stakeholders.

Skills Set

• Fulfillment operations
• Amazon Logistics
• Team supervision
• People management
• Labor allocation
• Shift leadership
• Associate development
• Delivery Service Provider coordination
• Workplace safety
• Health and safety compliance
• Performance management
• Key performance indicators
• Process improvement
• Root-cause analysis
• Data analysis
• Workflow optimization
• Operational reporting
• Exception management
• Stakeholder communication
• Agency management
• Hardware coordination
• Software tools
• System implementation
• Employee engagement
• Customer service
• Continuous improvement

Why Join Us

This position gives a UAE National the opportunity to lead frontline teams across fulfillment and last-mile logistics operations. The supervisor will influence workplace safety, employee development, service quality, operational productivity, and the timely movement of customer orders. The role provides valuable experience in team management, performance analytics, operational technology, process improvement, and logistics execution. It offers a strong foundation for progression into broader fulfillment, transportation, or operations-management positions within Amazon.

About the Company

Amazon is a global technology, e-commerce, and logistics company operating online marketplaces, fulfillment centers, transportation networks, and last-mile delivery stations worldwide. Its operations teams combine skilled employees, advanced systems, and standardized processes to fulfill customer orders safely, accurately, and efficiently.