Area Manager - Operations and Shift Leadership

Amazon UAE; Dubai; On-site; AED 179,000 - 268,000; Full time

Job summary

Amazon UAE in Dubai is seeking an Area Manager - Operations and Shift Leadership to oversee frontline teams, drive safe, efficient operations, and boost productivity across multiple shifts. You will analyze metrics, implement corrective actions, and standardize processes that support reliable customer fulfillment.

The role requires at least 2 years of people management experience or a similar track record, with a Bachelor's degree or equivalent.

Qualifications

• Minimum 2 years of people management experience.
• Bachelor's degree or equivalent qualification.

Responsibilities

• Promote a strong culture of workplace safety and employee wellbeing across the assigned area.
• Lead daily shift operations and ensure teams are aligned with workload, service, and productivity requirements.
• Manage and support employees while maintaining clear expectations around performance and operational standards.
• Handle routine administrative responsibilities connected with team and shift management.
• Monitor quality and productivity metrics throughout the shift.
• Analyze operational performance and identify causes behind missed targets or recurring issues.
• Implement corrective actions that improve productivity, quality, and execution consistency.
• Support achievement of business objectives across different shifts and operating periods.
• Coach team members and help build a positive, accountable, and collaborative work culture.
• Review performance data with operational leaders and recommend practical improvements.
• Identify opportunities to streamline workflows and improve customer service.
• Collaborate with other managers to standardize operating practices across shifts.
• Manage individual escalations and resolve operational issues as they arise.
• Support contingency planning for larger operational disruptions or changes in customer demand.
• Work with colleagues across other teams to ensure operational targets remain on track.
• Coordinate with external partners when their activities affect site performance or customer service.
• Discuss technical improvement opportunities with engineers and assess their operational impact.
• Balance routine team leadership with process improvement and site-wide priorities.
• Work flexible schedules that may include weekends, nights, and holidays.

Skills

Operations management

Shift management

Team leadership

Performance management

KPI analysis

Safety management

Process improvement

Lean techniques

Workflow optimization

Stakeholder coordination

Education

Bachelor's degree or equivalent

Job description

Area Manager - Operations and Shift Leadership

Job Snapshot

Role: Area Manager - Operations and Shift Leadership

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Experience: 2 years of employee and performance management experience

Job Type: Full-time

Position Overview

Area Manager - Operations and Shift Leadership in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on leading frontline teams, maintaining safe and efficient operations, and improving productivity across Amazon operational sites. Amazon is hiring an experienced people manager to oversee shift performance, develop employees, analyze operational metrics, implement corrective actions, and help standardize processes that support reliable customer fulfillment.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Salary: 16000-24000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Area Manager will take hands-on responsibility for a defined operational area within an Amazon site, leading a diverse team through daily workload, safety requirements, performance goals, and changing customer demand. The role has direct impact on productivity, service quality, employee engagement, and operational consistency. By combining people leadership with data-driven decision making, the manager will help ensure that shifts run efficiently while addressing immediate issues and identifying longer-term process improvements.

Key Responsibilities

• Promote a strong culture of workplace safety and employee wellbeing across the assigned area.
• Lead daily shift operations and ensure teams are aligned with workload, service, and productivity requirements.
• Manage and support employees while maintaining clear expectations around performance and operational standards.
• Handle routine administrative responsibilities connected with team and shift management.
• Monitor quality and productivity metrics throughout the shift.
• Analyze operational performance and identify causes behind missed targets or recurring issues.
• Implement corrective actions that improve productivity, quality, and execution consistency.
• Support achievement of business objectives across different shifts and operating periods.
• Coach team members and help build a positive, accountable, and collaborative work culture.
• Review performance data with operational leaders and recommend practical improvements.
• Identify opportunities to streamline workflows and improve customer service.
• Collaborate with other managers to standardize operating practices across shifts.
• Manage individual escalations and resolve operational issues as they arise.
• Support contingency planning for larger operational disruptions or changes in customer demand.
• Work with colleagues across other teams to ensure operational targets remain on track.
• Coordinate with external partners when their activities affect site performance or customer service.
• Discuss technical improvement opportunities with engineers and assess their operational impact.
• Balance routine team leadership with process improvement and site-wide priorities.
• Work flexible schedules that may include weekends, nights, and holidays.

Ideal Profile

• Minimum 2 years of employee and performance management experience.
• Bachelor 's degree or equivalent qualification.
• Alternatively, at least 2 years of relevant Amazon full-time experience may meet the requirement.
• Strong people leadership skills with the ability to motivate and support diverse teams.
• Comfortable working in a shift-based operational environment.
• Able to analyze performance data and translate findings into corrective action.
• Strong judgment when handling escalations and operational priorities.
• Experience improving processes or using lean techniques is advantageous.
• Able to work effectively with managers, engineers, external partners, and frontline employees.
• Strong organizational ability in fast-moving environments where priorities can change quickly.
• Willing to work flexible shifts, including nights, weekends, and holidays.
• Capable of balancing operational delivery with team development and administrative responsibilities.

Skills Set

• Operations management
• Shift management
• Team leadership
• Employee performance management
• Workforce coordination
• Safety management
• Productivity improvement
• Quality management
• KPI analysis
• Corrective action planning
• Process improvement
• Lean techniques
• Operational reporting
• Customer service improvement
• Escalation management
• Contingency planning
• Cross-functional collaboration
• Site operations
• People development
• Performance metrics
• Workflow optimization
• Operational decision making
• Stakeholder coordination
• Standard operating processes

Why Join Us

This role offers direct leadership responsibility within Amazon's Logistics and Supply Chain operations in Dubai, with exposure to people management, site performance, process improvement, safety, and operational planning. It is a strong opportunity for a manager who wants to build broader operational leadership experience while working in a high-volume environment where improvements in productivity, team performance, and process consistency can have immediate customer impact.

About the Company

Amazon operates a global technology, e-commerce, fulfillment, and Logistics and Supply Chain network supported by large operational teams and advanced distribution systems. Q-Express Documents Transport supports Amazon activities in the United Arab Emirates, contributing to the operational infrastructure required for efficient fulfillment, delivery, and customer service.