Supervisor - Local Shops

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading grocery delivery service in Dubai is seeking an experienced team manager to oversee grocery store supervisors and ensure operational excellence in order fulfillment. The ideal candidate will have 5-7 years of experience in logistics or grocery operations, strong communication and interpersonal skills, and be data-driven. Responsibilities include managing teams, supervising order fulfillment, and ensuring customer satisfaction with strict adherence to processes. A UAE driving license is required.

Qualifications

• 5-7 years experience in order fulfillment and management.
• Experience in grocery store operations.
• Comfortable with Excel/Google sheets.
• Basic food handling experience.
• UAE Driving license is a must.

Responsibilities

• Lead and manage a team of grocery store supervisors.
• Supervise performance of grocery order fulfillment processes.
• Ensure adherence to food handling and packing SOPs.
• Handle coordination with customer care and rider teams.
• Manage rostering of pickers and store supervisors.

Skills

Team management

Data-driven decision making

Excellent verbal and written communication skills

Customer service

Interpersonal skills

Job description

Role Summary/overview

• Lead and manage a team of 1520 grocery store supervisors across a geographical area.
• Supervise performance of instore grocery order fulfillment process pick pack and handover to riders.
• Ensure strict adherence to food handling and packing SOPs.
• Ensure bestinclass operational metrics order preparation time picker utilization item replacement compliance and item out of stock etc. while ensuring customer experience is not compromised.
• Develop store specific processes/workflows where required to ensure efficient store operations.
• Handle realtime coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints if any.
• Work closely with 3PLs picker recruitment training and performance management.
• Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.
• Manage performance coach and train store supervisors.

What did we order

• 57 years previous job experience in order fulfillment and management of pickers.
• 23 years experience of order fulfillment operations in grocery stores.
• Data driven decision making Is comfortable with Excel/Google sheet and dashboards.
• Basic food handling experience.
• Has managed a large team of pickers before.
• Well organized able to multitask and work in a fastpaced environment.
• Open minded; continually seeks to find new and creative ways to accomplish tasks.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship building skills.
• Excellent decisionmaking abilities.
• Effective issue resolution skills.
• Passion enthusiasm reliability and drive results in present capacity.
• UAE Driving license is a must

Remote Work : No

Employment Type : Fulltime