Strategic CRM, Onboarding & KYC Lead

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 367,000 - 551,000; Full time

Job summary

A leading financial institution in the UAE is looking for a Principal Lead for Customer Lifecycle & KYC Management. This strategic role involves driving CRM systems and customer onboarding processes across Wholesale and Retail Banking. Candidates should have a Bachelor's or Master's degree and at least 15 years of experience in banking, with strong expertise in Agile practices and regulatory compliance.

Qualifications

• Minimum 15 years of experience in banking, with significant exposure to Wholesale Banking CRM, customer onboarding, and KYC.
• Proven expertise in Agile practices and methodologies.
• Strong technical skills for implementing technology-driven solutions.

Responsibilities

• Lead the end-to-end customer onboarding and KYC management functions.
• Define and execute the onboarding and KYC strategy for Wholesale Banking.
• Establish and monitor KPIs for onboarding efficiency and customer satisfaction.

Skills

Agile practices

Stakeholder management

Analytical mindset

Education

Bachelor's or Master’s degree in Business, Finance, Technology, or related field

Tools

Salesforce

MS Dynamics

SAP CRM

.NET

C#

React

Job description

A leading financial institution in the UAE is looking for a Principal Lead for Customer Lifecycle & KYC Management. This strategic role involves driving CRM systems and customer onboarding processes across Wholesale and Retail Banking. Candidates should have a Bachelor's or Master's degree and at least 15 years of experience in banking, with strong expertise in Agile practices and regulatory compliance.