Store Manager - Sports - Dubai

GMG; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global well-being retail company in Dubai seeks a Store Manager responsible for driving sales and managing store operations. The role includes overseeing inventory management, loss prevention, and customer service delivery. Candidates must have 5-7 years of relevant experience, including at least 3 years in a supervisory retail role. Strong leadership and customer orientation are essential for success in this position. The company offers a dynamic work environment focused on team development and operational efficiency.

Qualifications

• 5–7 years of relevant experience, including 3 years in a supervisory role in retail operations.
• Strong understanding of customer service delivery and sales management.

Responsibilities

• Manage store sales and operations to meet financial objectives.
• Oversee inventory management and loss prevention.
• Coach and develop store team for operational success.

Skills

Industry expertise

Product/Category knowledge

Customer orientation

MS Office and Tools

Fluent English (written and spoken)

Education

Bachelor's degree in any discipline

Job description

Who we are:

GMG is a global well‑being company retailing distributing and manufacturing a portfolio of leading international and home‑grown brands across sport food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMGs investments span across four key verticals: GMG Sports GMG Food GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the worlds most successful and respected brands in the well‑being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands into its markets.

About the role:

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
• Oversees and monitors all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback, etc.
• Oversees cash transaction entry and management (petty cash, point of sales cash elements, change, floats).
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks.
• Monitors and handles customer complaints and takes corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner.
• Tracks and evaluates brand sales performance, researches market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
• Maintains window and in‑store displays to a high standard in line with merchandising guidelines.
• Oversees and monitors the inventory management in the store (stock availability, order management, back‑store management, stock movement within store).
• Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life.
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage.
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters.
• Ensures that the team is adequately trained in inventory management techniques such as in‑bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.

People Management:

The incumbent is responsible for setting clear objectives and performance targets in collaboration with team members ensuring alignment with overall organizational goals. This role involves actively mentoring, guiding and providing direction to the team to cultivate skill development, operational efficiency and continuous improvement. The incumbent applies structured performance management practices to monitor progress, troubleshoot issues and drive the team towards achieving periodic KPIs. Through strategic oversight and regular feedback the incumbent fosters a results‑oriented environment empowering the team to meet and exceed established benchmarks while supporting both individual and collective growth.

Qualifications / Skills:

• Industry expertise.
• Product/Category knowledge.
• Customer orientation.
• MS Office and Tools.
• Bachelors degree in any discipline.
• A minimum of 5–7 years of relevant experience with at least 3 years in a similar supervisory role in retail operations.
• Fluent English (written and spoken).