Staff Solutions Engineer

Kong; Dubai; On-site; AED 367,000 - 478,000; Full time

Job summary

A leading developer of cloud API technologies is seeking an experienced professional to manage customer relations and support sales efforts. The ideal candidate will have over 7 years in management roles, a strong grasp of cloud computing trends, and experience with Docker and Kubernetes. Join a high-paced startup environment focused on accelerating AI adoption and enhancing developer productivity.

Qualifications

• 7+ years of software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
• Solid understanding of cloud computing trends and open source business models.
• Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

Responsibilities

• Support field sales in helping customers understand the Kong API platform.
• Grow trusted client relationships throughout the entire sales lifecycle.
• Ensure 100% customer satisfaction across assigned accounts.
• Create technical documentation for DevOps and implementations.
• Support top-of-funnel marketing activities.

Skills

Software engineer management experience

Cloud computing understanding

Strong communication skills

Leadership in discussions with Product Managers

Enthusiasm for startup culture

Experience with Docker/Kubernetes

Experience with APIs and CI/CD

Tools

Docker

Kubernetes

CI/CD automation

AI and LLM technologies

Job description

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What you’ll be doing:

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
• Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
• Support PoCs throughout the entire evaluation process
• Ensure 100% customer satisfaction across the assigned set of accounts
• Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
• Create technical documentation for DevOps, implementations, and services engagements
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• And any additional tasks required by the manager

What you’ll bring:

• 7+ years of software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
• Solid understanding of cloud computing trends and open source business models
• You are a strong listener and communicator
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
• Enthusiasm for working in a high-profile, fast-paced startup culture
• Experience with Docker/Kubernetes and other cloud native platforms
• Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

About Kong:

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.