Sr. Program Manager, Hub Delivery

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company is seeking a Senior Program Manager in Dubai to lead strategic delivery programs. Candidates must have a strong track record in project management and the ability to transform strategic visions into actionable plans. This role involves managing budgets, fostering collaboration, and ensuring project success through effective communication and problem-solving skills. A Bachelor's degree and relevant experience are essential for this position.

Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience in implementing standard processes and automation.

Responsibilities

• Manage and oversee cross-functional programs.
• Develop program strategies and objectives.
• Evaluate and prioritize projects based on customer needs.

Skills

Project management

Data analytics

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree

Master's degree or MBA

Job description

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic tactical cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to senior management on status risks and process/product changes. Cross-team coordination project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience combined with deep analytical capabilities and a keen sense of innovation to lead complex projects from conception to completion.

We are actively seeking an experienced Senior Program Manager with a strong background in strategic planning to lead key initiatives that align with our long‑term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role you will be responsible for program strategies including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders harmonizing different perspectives and ensuring cohesive efforts towards common goals.

Key Job Responsibilities

• Manage and oversee various cross-functional programs ensuring successful delivery.
• Develop and refine program strategies effectively leading and motivating teams.
• Set clear objectives for programs leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics processes and systems preventing common project pitfalls.
• Identify and mitigate risks preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders and other stakeholders to support key business initiatives.
• Develop implement and oversee KPI reporting for a program portfolio ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

A Day in the Life

• Work alongside functional and regional leaders to develop and maintain the Hub Delivery programs operating model.
• Identify common practices to codify repeatable components and drive alignment when approaches differ.
• Find opportunities to converge redundant efforts under a single‑threaded model to improve speed and scale.
• Identify scale blockers and parity gaps across the WW program and work with relevant stakeholders to eliminate or close.
• Operate autonomously; drive end‑to‑end management of assigned business goals.
• Shepherd special projects and initiatives from ideation to documentation to deployment.

About the Team

At Amazon we are working to be the most Customer‑centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly accurately and cost effectively as possible.

Amazon Hub Delivery allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel and is on an exponential growth trajectory globally.

The Hub Delivery program is part of Amazons fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios! Today we are building the Hub network in Egypt Japan Mexico Spain and the US while planning for global reach!

Qualifications

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy end to end delivery and communicating results to senior leadership
• Experience implementing repeatable processes and driving automation or standardization
• Bachelors degree
• 3 years of driving process improvements experience
• Masters degree or MBA in business operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you are applying in isn’t listed please contact your Recruiting Partner.

Required Experience: Manager