Senior Manager Acquisition and Retention

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent food delivery service in Dubai is seeking a Senior Manager for New Business Development. In this crucial role, you will lead restaurant acquisition efforts, ensuring quality partnerships and market growth. Ideal candidates have over 8 years of experience in business development, particularly within the UAE's F&B landscape. Responsibilities include developing acquisition strategies, optimizing onboarding processes, and leading a high-performing team. This is a full-time position based in Dubai.

Qualifications

• 8+ years in business development, sales, or strategy in tech, F&B, or e-commerce.
• Proven track record of leading high-performing teams.
• Strong knowledge of the UAE F&B landscape.
• Excellent relationship-building abilities.

Responsibilities

• Develop and implement acquisition strategies for restaurant partners.
• Ensure quality and quantity in restaurant onboarding.
• Lead a team to achieve acquisition targets.
• Improve onboarding processes for new partners.
• Cultivate relationships with restaurant stakeholders.

Skills

Business development

Sales

Strategy execution

Stakeholder management

Project management

Education

Bachelor's degree

Tools

CRM tools

Business Intelligence tools

Job description

Role Summary

We are seeking a dynamic and driven Senior Manager New Business Development to lead talabats restaurant acquisition efforts in the UAE. This is a critical leadership role that shapes our strategic pillar of Choiceowning how we find prioritize activate and scale the right restaurant partners across the country.

This role is ideal for a commercial leader who is deeply strategic operationally sharp and thrives on unlocking growth in a competitive market. You will lead a high-performing acquisitions and onboarding team with the mission to deliver high-quality supply at speed ensuring that every new partner is set up for success from Day 1.

You own choice at talabat in the UAE- our key strategic pillar lifeblood and our biggest strength.

Whats On Your Plate

• Define & Lead New Acquisition Strategy:
  Build and evolve the UAE-wide acquisition strategy to ensure talabat continues to lead on restaurant choice. Focus on market mapping prospecting and activation of high-potential partners across cities cuisines and formats.

• Grow Restaurant Supply at Speed and Quality:
  Ensure a steady and strategic inflow of new restaurant partners balancing quantity with quality. Monitor pipeline health optimize resource allocation and ensure efficient territory management.

• Own the End-to-End Onboarding Experience:
  Design and drive an exceptional onboarding process that ensures operational readiness and early-stage success for new partners. Collaborate cross-functionally to improve time to go-live and internal efficiencies.

• Build a High-Performing Acquisition Organization:
  Lead coach and develop a team of acquisition leads field specialists and onboarding coordinators. Instill a winning mindset accountability and a culture of speed ownership and performance.

• Innovate & Scale Go-To-Market Playbooks:
  Continuously improve our acquisition approach through performance insights market feedback competitor benchmarking and experimentation.

• Drive Local Market Penetration:
  Deeply understand local market dynamics across emirates and use data-driven insights to prioritize efforts and adjust tactics accordingly.

• Influence Strategic Budgeting to Accelerate Growth:
  Act as a commercial thought partner to internal stakeholders making a strong case for strategic budget allocation whether for incentives conversion levers or tooling designed to accelerate the acquisition cycle and maximize partner readiness.

• Build Market Influence:
  Cultivate strong relationships with key restaurant owners entrepreneurs and F&B stakeholders to generate word-of-mouth and strategic referrals in the ecosystem.

• Cross-Functional Collaboration:
  Partner with marketing legal operations and product teams to build a seamless restaurant acquisition engine and accelerate time-to-value.

• Delivering quarterly and yearly targets for new restaurant sign-ups and go-lives

• Reducing onboarding time and increasing early-stage partner satisfaction

• Ensuring quality metrics (e.g. live rate early GMV yield activation rate) are met

• Building playbooks and dashboards that enable faster smarter expansion

• Enabling category and regional growth strategies with a steady acquisition pipeline

• Securing internal buy-in and budgets for high-impact growth initiatives

Qualifications

• Education & Experience: Bachelors degree with 8years in business development sales or strategy preferably in tech F&B or e-commerce.

• Leadership: Proven experience leading high-performing teams and executing strategic plansp>

• Market Knowledge: Strong understanding of the UAE F&B landscape and commercial growth levers is a plus!

• Operational Skills: Skilled in project management process improvement and using CRM/BI tools.

• Communication: Excellent stakeholder management and relationship-building abilities.

• Mindset: Entrepreneurial results-driven and thrives in fast-paced environments.

Remote Work

No

Employment Type

Full-time