Specialist, IT Applications (Hospitality)

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality resort in Dubai seeks a Specialist in IT Applications to provide on-site IT support for hotel operations, ensuring minimal disruptions during events. Candidates should have at least 2 years of experience in IT support, ideally in a hospitality setting. Familiarity with Opera PMS and Micros Simphony systems is a strong advantage. The role offers competitive, tax-free compensation in AED along with extensive benefits including health insurance, wellness initiatives, and professional development opportunities.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive programmes

Colleague wellness initiatives

World-class training and career development

Qualifications

• At least 2 years in a similar IT support role.
• Solid understanding of IT applications and processes.
• Experience in hospitality or entertainment environments is preferred.

Responsibilities

• Provide on-site IT support for hotel operations.
• Troubleshoot hardware and software issues effectively.
• Maintain documentation and contribute to knowledge base.

Skills

IT support

Problem-solving

Effective communication

Software troubleshooting

Tools

Opera PMS

Micros Simphony

Job description

Specialist, IT Applications (Hospitality) (18152)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

About the role

In this role, you’ll provide on-site, priority IT support for hotel operations and collaborate with the IT Service Desk, Networks, and other teams to resolve issues quickly and effectively. You’ll also support hotel events and other business units, ensuring smooth technical setups and minimal disruptions.

Your responsibilities will include troubleshooting hardware and software issues, maintaining accurate documentation, and contributing to our shared knowledge base. By effectively prioritizing tasks and streamlining processes, you’ll help the team meet SLAs and deliver exceptional service. If you’re driven by solving problems, delivering outstanding support, and creating seamless technology experiences, this is the perfect opportunity for you.

About you

You have at least 2 years of experience in a similar IT support role, with a solid understanding of IT applications and process improvement. Experience in a complex entertainment or hospitality environment is preferred. Familiarity with Opera PMS and Micros Simphony systems will be a strong advantage.

You’re an effective communicator, both within and outside the organization, and you demonstrate a proactive, problem-solving attitude.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.