Specialist- Commercial Banking

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a Customer Onboarding Specialist to manage and enhance the onboarding experience for new clients. This role will focus on customer service excellence, compliance with regulations, and optimizing account management. Candidates should have at least 5 years of experience in Corporate Banking and a strong grasp of risk and credit management processes. A Bachelor's Degree in Business Administration or a related field is preferred. Full-time position with no remote work options.

Qualifications

• 5 years of relevant experience in Corporate or Business Banking.
• At least 3 years in similar roles with increasing responsibilities.
• Strong understanding of business banking products and services.

Responsibilities

• Ensure onboarding of new clients for Business Accounts.
• Upsell/cross-sell to existing clients.
• Manage service delivery expectations for positive customer experience.

Skills

Customer service

Risk management

AML compliance

Product knowledge

Credit risk management

Education

Bachelor's Degree in Business Administration or related field

Job description

Generic Accountability

• KYC & onboarding governance framework ensure a thorough understanding of on-boarding governance framework to onboard as CB & banks processes/guidelines.
• Ops Risk Management: adhere to SOPs to ensure the processing of customer transactions.
• Compliance Risk Management: Ensure complete understanding & adherence to compliance risk management.
• AML & Transaction monitoring: act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
• Channel migration: educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
• Product Knowledge: deep understanding of business banking products to increase cross-sell and hence revenue per client.
• Customer Excellence: Deliver best in class services for Business Banking customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
• Complaint Management: Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards. Being Team Player & Coordination with RM/Sr RM.

Job Specific Accountabilities / KPIs

Customer Onboarding

• Ensure client onboarding of New to Bank clients for Liabilities Business Accounts and Deposits mobilization.
• Upselling /Cross selling to existing client base by marketing ofall products of the bankincluding Trade unfunded products (100% cash backed proposition).
• Enable i-Banking Online platform channel Migration & Activation for all existing & NTB client base for superior client experience and enhanced revenues.
• Generate Referrals by referring clients to other coverage sales channels & Liability RMs PB for Revenue generation products viz. TWC PL Assets Fx Investments Banca Liabilities WPS & Retail products.
• Maintain customer documents and files in accordance with banks policies and procedures. Ensures accuracy of all bank forms and documents executed by the customer.
• Implement a structured calling program to give effect to the relationship plan pertaining to existing customers.
• Perform ongoing credit risk management and daily monitoring of credit portfolio. Resolve and minimize pending deferrals and limit expiry across borrowing portfolio.
• Timely response to internal and external emails and communications. Responsible for preparing and assisting in business banking customerrequirements.
• Gather requisite information and documents for preparation of Credit Applications Credit Assessment & Approval.
• Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience.

Internal Processes

• Adhere to the prescribed Sales & Compliance processes as per Banks policies. Implement governance & controls to proactively identify manage and minimize/mitigate potential losses to the franchise.
• Ensure strict adherence to Risk Control Assessment RCA process across all areas of Business Banking Department - Selling Client Onboarding Recruitment Training Performance Management Human Resources Fraud Control Operations and Client Application & KYC Documentation etc.
• Ensure customer onboarding and various other services to Business Banking customers are managed within current policies and procedures. Any deviations to be backed by requisite approvals.
• Manage service delivery expectations of customers to sustain positive NPS score and minimize NPS detractors in the managed portfolio.
• Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.
• Monitor transactions in customer accounts are in line with KYC. Ensures timely processing of all customers-initiated transactions to enable increased share of wallet.
• Obtain customer information and reply to AML alerts raised on assigned accounts within timelines co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan.

#LI-MM2

Qualifications :

Minimum Qualification

Bachelors Degree in Business Administration Finance Banking or a related major field of study is preferred.

Minimum Experience

5 years relevant experience in the Corporate Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.

Remote Work :

No

Employment Type :

Full-time