Spa Therapist

FIVE Hotels and Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai is looking for a Spa Therapist to deliver exceptional treatments and a bespoke 'FIVE-Star' experience for guests. The ideal candidate has 2-3 years of experience in a high-end spa, holds relevant licenses, and excels in communication and organizational skills. You will ensure the spa is impeccably maintained and provide outstanding service. This is a full-time role offering a dynamic and supportive work environment.

Qualifications

• 2-3 years experience as a Spa Therapist in award-winning establishments.
• Fluency in English; additional languages are a plus.
• Commitment to safety and cleanliness.

Responsibilities

• Perform treatments ensuring comfort and 'FIVE-Star' experience.
• Maintain high standards of service and cleanliness.
• Report dysfunctional equipment promptly to Spa Manager.

Skills

Excellent Communication

Leadership

Organisational Skills

Critical Thinking

Attention to Detail

Proactive Nature

Education

Graduate of an Accredited School with a massage, face, and manicure/pedicure License

Tools

Spa software

Job description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

What We’re Looking For

• A track record of 2-3 years as a Spa Therapist experience is a plus, preferably within award-winning, industry-leading establishments.
• Must be a graduate of an Accredited School with a massage, face, and manicure/pedicure License or a combination License.
• Understanding of specialised spa Industry Applications, including any sought-after Spa software, is a plus.
• Must be committed to following local and corporate Policies and Procedures.
• Demonstrates a Proactive and Self-Motivated Approach to work, displaying initiative and enthusiasm in delivering Exceptional Spa Services.
• Executes tasks with a Commitment to Safety, exercising prudence and maintaining an organised work environment to ensure a Secure and Tranquil experience for Guests.
• Possesses a Comprehensive Understanding of Spa Operations, showcasing practical knowledge and expertise in providing top-tier spa services.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Performs Sensational treatments on Guests, ensuring their Utmost Comfort and providing a Bespoke 'FIVE-Star' Experience.
• Maintains a High Standard of Service throughout ReFIVE Spa, adhering to Industry-leading procedures.
• Reviews Appointments after completing each treatment, Ensuring Punctuality and Maintaining a Tranquil atmosphere.
• Ensures work areas are Impeccably Clean and Tidy at all times, creating a Stunning Environment for Guests to enjoy.
• Promptly Reports any Dysfunctional equipment to the Spa Manager to uphold the Premium and Award-Winning Experience for FIVE’s Guests.
• Manages the Inventory of supplies necessary for the Operation of treatment rooms, ensuring only 'FIVE-Star' Luxury products are used.
• Upholds Cleanliness and Attention to Detail in the Stunning Spa Suites throughout the Shift, reflecting the 'FIVE-Styled' Flair of our ReFIVE Spa.
• Attends Daily line-ups, as well as Weekly and Monthly spa Meetings, to Celebrate Achievements and stay Updated on Exciting FIVE Tribe Announcements.
• Assists and Performs various Engaging Demonstrations and Events as required, Showcasing the Disruptive techniques and Services provided by ReFIVE Spa.
• Interacts with Guests, answering all Spa and Hotel-related Questions.
• Executes all Treatments to the Highest Standards of Professionalism, delivering a Disruptive and First-in-Class experience for Guests.
• Provides Assistance in all Areas of the Spa when Necessary, including the Lavish Relaxation area and Buzzing Reception, ensuring the FIVE Journey is Unforgettable for Guests.
• Conducts all Duties and Responsibilities as required by the Position or assigned by the Spa Manager or Spa Director.
• Ensures Compliance with current Professional Licenses, reflecting FIVE’s Industry-Leading Standards.
• Performs all Daily assigned Spa Therapist Tasks Meticulously, enhancing the Guest Experience.
• Collaborates with other Departments, such as Concierge and Front Desk, to ensure Seamless Operations.
• Updates and Expands Knowledge of Hotel amenities, Services, and Local attractions to provide Accurate information to Guests.
• Handles Guest Complaints and Concerns Promptly and Professionally, finding Suitable resolutions to ensure Satisfaction.
• Assists in Training and Mentoring new Spa Therapists, sharing Knowledge and Best practices to maintain High standards of Service.
• Stays Informed about Industry Trends and Advancements in Spa Therapies and Techniques, incorporating New Skills and Treatments into the Spa's Offerings.
• Collaborates with FIVE’s Marketing and Sales Teams to Promote Spa services and Packages, contributing to Revenue generation and Business Growth.

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com