Spa Manager

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading global hotel chain in the United Arab Emirates is seeking a Spa Manager to lead daily operations and ensure high standards of guest service. This role requires strong leadership and coaching abilities, with a track record of managing teams in the hospitality or service sectors. The ideal candidate will have at least four years of relevant experience and excellent communication skills. Join us to enjoy competitive benefits, including training and room discounts, in an inclusive work environment.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Uniform provided

Qualifications

• Minimum four years of hotel or guest service experience, with at least two years in a management role.
• Fluent spoken and written English; additional languages are an advantage.
• Ability to stay hands-on and visible on the Spa floor for extended periods.

Responsibilities

• Lead daily Spa operations and ensure brand standards are consistently met.
• Coach and develop the Spa team to improve performance.
• Drive revenue through effective upselling and guest engagement.

Skills

Leadership

Coaching

Problem-solving

Communication

Customer service

Decision-making

Education

Diploma or Bachelor’s degree in Hospitality or Business

Tools

Spa booking platforms

Hotel systems

Job description

Overview

We like to lead from the front, so we are looking for a Spa Manager who sets high standards across everything from guest experience to team performance and revenue delivery. You will champion a strong one team culture, lead by example on the floor, and ensure the Spa operates efficiently while consistently delivering calm, personalised and memorable wellness experiences for our guests at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa.

Responsibilities

• Lead from the front and set high standards across guest experience, service quality, cleanliness and productivity
• Champion a strong one team culture and work closely with Recreation, Rooms, Finance, Engineering, Sales and F&B teams
• Manage daily Spa operations, ensuring brand standards, safety and service expectations are consistently met
• Lead, coach and develop the Spa team to improve performance, engagement and results
• Plan staffing, schedules and workloads in line with business levels and revenue targets
• Drive revenue through effective upselling, treatment recommendations and guest engagement
• Handle guest feedback, complaints and special requests in a calm, professional and solution-focused manner
• Maintain strong relationships with guests, partners and suppliers to support business growth
• Monitor costs, labour and expenses to achieve financial and profitability goals
• Act as a key point of contact during operational issues or emergency situations when required

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business or a related field
• Minimum four years of hotel or guest service experience, with at least two years in a management role
• Strong leadership, coaching and people development skills
• Fluent spoken and written English; additional languages are an advantage
• Good communication, problem-solving and decision-making skills
• Basic numerical and commercial awareness
• Working knowledge of hotel systems and Spa booking platforms is beneficial
• Ability to stay hands-on and visible on the Spa floor for extended periods
• Flexible to work weekends and holidays as required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.