Spa Concierge & Guest Experience Specialist

EDITION; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi is seeking enthusiastic individuals to schedule and manage spa/salon services. Responsibilities include confirming appointments, processing payments, and maintaining guest relations in a professional manner. Candidates should have a high school diploma or equivalent and ideally some entry-level experience. This is an enticing opportunity for those looking for a rewarding workplace that emphasizes exceptional customer service and teamwork.

Qualifications

• Less than 1-year related work experience required.
• No supervisory experience necessary.
• No specific licenses or certifications required.

Responsibilities

• Schedule services for individuals and large groups.
• Confirm scheduled services and answer guest questions.
• Update the reservations list and inform providers of changes.
• Check in guests for appointments and provide orientation.
• Promote and sell spa/salon services.
• Process guest payments and obtain payment authorization.
• Balance and drop receipts with accounting.
• Notify Engineering of maintenance needs.
• Report accidents and unsafe conditions to manager.
• Follow company policies and maintain professionalism.
• Develop positive working relationships with others.

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hospitality brand in Abu Dhabi is seeking enthusiastic individuals to schedule and manage spa/salon services. Responsibilities include confirming appointments, processing payments, and maintaining guest relations in a professional manner. Candidates should have a high school diploma or equivalent and ideally some entry-level experience. This is an enticing opportunity for those looking for a rewarding workplace that emphasizes exceptional customer service and teamwork.