Service Engineer

Ghobash Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable company in Abu Dhabi seeks a full-time Service Engineer to handle installation, inspection, repairs, and maintenance of office imaging products onsite. Responsibilities include providing technical support, ensuring customer satisfaction, attending service calls promptly, and maintaining communication with IT administrators. Ideal candidates should have a Bachelor's degree in IT or equivalent. This position does not allow remote work.

Qualifications

• Must maintain good rapport with IT Administrators and Operators.
• Write technical reports for any customer complaints.

Responsibilities

• Responsible for installation, inspection, repair, and maintenance of office imaging products.
• Provide technical support to ensure optimum customer satisfaction.
• Attend service calls within committed response time.

Education

Bachelors Degree in IT or Equivalent

Job description

• The Service Engineer is responsible for the installation inspection repair and Preventive maintenance troubleshooting of office Imaging Products at the customer site.
• Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.
• Attend the Service Calls within committed Response Time.
• Ensure that follow-up work requirements are referred back to the appropriate IT Administrators Machine In-charge & Operators to enable necessary action and recommendations to customers
• Maintain Good Rapport with the IT Administrators Machine In-charge &.
• Write technical reports recording any customer complaints and forwarding to the responsible department.
• Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.
• Ordering of spare parts when required and Follow up on the Pending Calls for Spares.
• Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.
• Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.
• Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.

Qualifications:

• Bachelors Degree in IT or Equivalent

Remote Work :

No

Employment Type :

Full-time