Service Coordinator

Smiths Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global technology company based in Dubai is seeking a Service Coordinator to manage service administration and ensure customer satisfaction. The successful candidate must have at least 2 years of administration experience, be proficient in Arabic and English, and have SAP expertise. Duties include call coordination, service report management, and adherence to corporate ethics. Join a team focused on safety, well-being, and diversity while enjoying excellent career growth opportunities.

Benefits

Excellent training and career growth opportunities

Inclusive work environment

Range of benefits for wellness and financial support

Qualifications

• Minimum of 2 years of related administration experience in a service organization.
• Ability to prioritize own workload and maintain good customer relations.
• Attention to detail and ability to work under pressure and strict deadlines.

Responsibilities

• Coordinate service administration requirements and handle daily call logging.
• Ensure adherence to corporate responsibility and business ethics.
• Maintain records of service reports and manage productivity reports.

Skills

Proven track record for customer satisfaction

Solid communication skills

Proficiency in Arabic and English

Organizational skills

Education

SAP experience

Computer literacy in MS Office

Job description

This person will have accountability for the coordination of the service administration requirements and be responsible for day to day administration of the role.

The incumbent must possess a proven track record for timely delivery and customer satisfaction and be proactive in their attitude to work.

Specific Duties Activities and Responsibilities Include but are not limited to

Responsibilities

• Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.
• Handle daily call logging update call status and prepare daily work schedule. Reports pending call status to Service Manager on daily basis for timely actions.
• Call coordination between Client and FSE and allocation of complaints to FSE. Effective and healthy communication with customer and team members.
• Daily entry of service reports and Time sheets in SAP for entire technical staff
• Create service orders in SAP for warranty spare part replacement in SAP
• Track work orders and close all completed work orders before the month end in SAP
• Report the status of open service orders to Service Manager weekly basis
• Timely communication and escalation of any issues to Service manager
• Create purchase requisition in SAP
• Maintain the equipment master with timely update of new equipment and update new location of existing equipment.
• Timely preventive maintenance schedule for AMC and warranty equipment and update the PM Master
• Filing of completed service reports on daily basis
• Sending service reports SAT & Handing over documents etc. to Accounts for billing immediately after the completion of work.
• Book the cost in correct service order or WBS and coordinate with accounts and Sales for information
• Maintain engineers daily weekly and monthly productivity reports
• Coordination between Technical Project and Logistics
• Take charge of service coordination during the vacation of fellow Service Coordinator
• Submit monthly KPI reports and other reports as required.
• Maintain and update leave planner & Sick leave tracker
• Maintain records of service reports & site asset record files
• Coordination between Engineers Service Manager Project Manager Assistant Project Manager(Com) PRO & OM
• Assist fellow Service Coordinator during month end closing on service reports entry in SAP
• Collection of all monthly expense statements from team members of the department and enter in SAP (TRIP) on the date of closing of Accounts for the month and for OMs approval
• Ensure strict adherence to HSE policy of Company and Client
• Ensure 100% customer satisfaction

Qualifications

Position Requirements

Good language skills in both Arabic and English required.

Education/Training: SAP experience is a must.

Computer literacy competency in use of all programs within MS Office Suite

Good administration and document control skills.

Experience: A minimum of 2 years of related administration experience in a role within a service organisation.

Knowledge/Skills: Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork.

Ability to plan and coordinate daily tasks the prioritisation of own workload ability to build good customer relations.

Must be organized and systematic with good attention to detail and the ability to work under pressure and strict deadlines.

Work Environment

Work environment is typically considered an office environment during normal or extended business hours.

Additional Information

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial andlifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work

No

Employment Type

Full-time