Service Ambassador (Outsource Temporary)-RB-East Coast Region

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; Sur place; AED 22 000 - 33 000; Temps partiel

Résumé du poste

Abu Dhabi Islamic Bank PJSC in Fujairah Region seeks a Service Ambassador on a temporary one-month contract. The role focuses on welcoming walk-in customers and guiding them to service points while upholding ADIB’s professional image.

You will assist with queue management, direct clients to digital channels, and ensure required documents are ready. Strong communication and UAE banking knowledge are essential.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products and services.
• Fair knowledge of ADIB policies and procedures.
• Excellent knowledge of ADIB alternative channels (mobile/chatbot/ITM/CCD M) and the services offered on these channels.
• Excellent communication skills to explain steps clearly and persuade customers to use alternative channels.
• Good knowledge of UAE banking practices, regulations and risks.
• Thorough knowledge of all regulations issued by Central Bank of UAE.
• Knowledge of cross-sales.

Responsabilités

• Welcome and greet walk-in customers and understand their needs.
• Guide customers to digital channels and ensure they have documents before queuing.
• Escort customers to the appropriate staff and resolve issues kindly.
• Handle QMS Tokens and assist Help Desk counters; manage teller queues.
• Maintain look and feel of ADIB branches.
• Perform any other responsibilities entrusted by branch management.

Connaissances

Customer greeting

Communication skills

Problem solving

Cross-selling awareness

Channel knowledge

Description du poste

United Arab Emirates

Job Description

Role : Service Ambassador (Temporary Contract for One Month)
Location : Fujairah Region
Role Purpose:

To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Greater.

Welcome & Greet the walk‑in customers and inquire and understand his/her needs.

• Customer Guidance & Managing Floor.
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
• Branch Assistance and Support.
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas
• ADIB Branches Look and Feel.
  • ADIB Branches Look and Feel.
• Perform Any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Fair knowledge of ADIB’s Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales

Job Info

• Job Identification 4041
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE