Universal Banker

Abu Dhabi Islamic Bank PJSC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking a Universal Banker in the Dubai region to deliver exceptional customer service at the branch. You will respond to inquiries, resolve issues, and promote relevant banking products and services to walk-in customers.

Role requires strong knowledge of ADIB policies, UAE banking regulations, and central bank rules, ensuring compliance while maintaining service excellence and cross-sales capabilities.

Qualifications

• Knowledge of ADIB’s Retail & institutional Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns and resolve issues effectively & efficiently.
• Proactively identify customer needs and proactively offer relevant Products and Services as below.
• Liability Onboarding
• Covered Card
• Debit Card Inquiries
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter – Returned Cheques
• Funds Transfer/Telex Transfer
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Skills

ADIB Retail & Institutional products

Policies & Procedures

UAE banking practices

Central Bank regulations

Service standards

Cross selling

Job description

Role : Universal Banker
Location : RB- Dubai Region

Role Purpose: Customer Support Specialist role focus on providing exceptional Customer Service, identify and meeting customer needs, and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

Key Accountabilities of the role Provide prompt and efficient service to all walk-in customers

• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter – Returned Cheques
• Funds Transfer/ Telex Transfer
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver , and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• knowledge of ADIB’s Retail & institutional Banking products & services
• knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales

Job Info

• Job Identification 3815