Service Ambassador (Outsource Temporary)-RB-Sharjah & NE Region

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 22,000 - 36,000; Part time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking a Service Ambassador (Temporary Contract) to welcome customers at the Sharjah region branch and guide them to the right service points. You will help clients with necessary documents, direct them to digital channels, and maintain orderly queues and branch appearance.

The role requires solid knowledge of ADIB products and UAE banking practices, with excellent communication to explain steps simply and promote digital channels.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products and services.
• Fair knowledge of ADIB operations policies and procedures.
• Excellent knowledge of ADIB alternative channels (mobile/chatbot/ITM) and related services.
• Excellent communication skills to explain steps clearly and guide clients to use alternative channels.
• Good knowledge of UAE banking practices, regulations and risks.
• Fair knowledge of service standards.
• Thorough knowledge of Central Bank of UAE regulations.
• Knowledge of cross-sell opportunities.

Responsibilities

• Welcome and greet walk-in customers and understand their needs.
• Guide customers to service points and alternative channels to save time.
• Direct clients to appropriate staff and ensure required documents are ready.
• Manage customer queues and service flow at teller and service areas.
• Contribute to branch look-and-feel and overall branch experience.
• Perform other duties as assigned by branch management.

Skills

Broad knowledge of retail banking

Policy knowledge

Channels knowledge (mobile/chatbot/ITM

Excellent communication

Knowledge of UAE banking practices

Knowledge of service standards

Knowledge of Central Bank regulations

Cross sales knowledge

Job description

United Arab Emirates

Job Description

Role : Service Ambassador (Temporary Contract for One Month)

Location : Sharijah Region

Role Purpose:

To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Greater.

Welcome & Greet the walk-in customers and inquire and understand his/her needs.

• Customer Guidance & Managing Floor.
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
• Branch Assistance and Support.
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas
• ADIB Branches Look and Feel.
  • ADIB Branches Look and Feel.
• Perform Any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Fair knowledge of ADIB’s Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales

Job Info

• Job Identification 4042
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE