Service Ambassador (Outsource Temporary)-RB-AUH East & Al Dhafra Region

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 45,000 - 73,000; Part time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking a Service Ambassador for a temporary one-month contract in Abu Dhabi Region. The role focuses on welcoming customers, guiding them to service points, and delivering quality service while upholding ADIB’s professional image in every interaction.

Key responsibilities include greeting customers, guiding them to digital channels, ensuring documentation readiness, escorting to staff, and assisting with queue management and branch operations.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products and services.
• Good understanding of ADIB policies and procedures.
• Familiarity with ADIB digital channels and related services.
• Excellent communication to explain steps clearly and guide customers to channels.
• Knowledge of UAE banking practices, regulations and risks.
• Awareness of service standards and Central Bank regulations.
• Understanding of cross-selling opportunities.

Responsibilities

• Welcome and greet walk-in customers and assess needs.
• Direct customers to alternative channels and confirm required docs.
• Escort customers to staff and manage queue in a courteous manner.
• Assist help desk counters and manage QMS tokens.
• Maintain branch look and feel; support branch management as needed.
• Handle customer issues and perform tasks as assigned by management.

Skills

Retail banking knowledge

Operational policies

Alternative channels

Customer communication

Regulatory awareness

Service standards

Cross-selling

Conflict management

Job description

United Arab Emirates

Job Description

Role : Service Ambassador (Temporary Contract for One Month)
Location : Abu Dhabi Region
Role Purpose:

To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Greater.

Welcome & Greet the walk-in customers and inquire and understand his/her needs.

• Customer Guidance & Managing Floor.
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
• Branch Assistance and Support.
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas
• ADIB Branches Look and Feel.
  • ADIB Branches Look and Feel.
• Perform Any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Fair knowledge of ADIB’s Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales

Job Info

• Job Identification 4039
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE