Service Ambassador (Outsource Temporary)-RB-AUH Central Region

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 39,000 - 58,000; Part time

Job summary

Abu Dhabi Islamic Bank PJSC in Abu Dhabi is seeking a Service Ambassador for a one-month temporary contract. You will welcome walk-in customers, guide them to service points and help project ADIB's professional image in all interactions.

The role focuses on greeting customers, directing to digital channels, ensuring documents are complete, and assisting at desks; knowledge of ADIB products, policies, and UAE banking regulations, with strong communication and customer-service skills required.

Qualifications

• Broad knowledge of ADIB’s retail banking products and services.
• Familiar with ADIB operational policies and procedures.
• Solid understanding of UAE banking regulations and risks.

Responsibilities

• Welcome and greet walk-in customers and understand their needs.
• Guide customers to service points and direct them to digital channels.
• Ensure customers have all required documents before waiting or queuing.
• Escort customers to the appropriate staff and handle inquiries calmly.
• Manage customer concerns and anger effectively.
• Provide branch assistance, manage QMS tokens, and help at help desk counters.
• Maintain the look and feel of ADIB branches and support operations.
• Perform other duties as assigned by branch management.

Skills

Retail banking

Policies & procedures

Digital channels

Communication skills

UAE regulations

Cross selling

Job description

United Arab Emirates

Job Description

Role : Service Ambassador (Temporary Contract for One Month)
Location : Abu Dhabi
Role Purpose:

To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

XX

• Greater.

Welcome & Greet the walk-in customers and inquire and understand his/her needs.

• Customer Guidance & Managing Floor.
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
• Branch Assistance and Support.
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas
• ADIB Branches Look and Feel.
  • ADIB Branches Look and Feel.
• Perform Any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Fair knowledge of ADIB’s Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales

Job Info

• Job Identification 4038
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE