Universal Banker

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking a customer service-focused professional for its UAE branch. The role combines Helpdesk & CRO under Branch development, focusing on prompt service to walk-in customers and timely resolution of inquiries.

You will proactively identify customer needs, offer ADIB Retail & Institutional Banking products, and adhere to UAE regulations and Central Bank guidelines. UAE Nationals only.

Qualifications

• Experience in delivering prompt and efficient service to customers.
• Ability to identify customer needs and offer appropriate products/services.
• Familiarity with UAE banking practices and ADIB policies.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns and resolve issues effectively & efficiently.
• Proactively identify customer needs and offer relevant products and services.
• Perform any other responsibilities entrusted by Branch management from time to time.

Skills

Customer service

Cross sales

Issue resolution

Understanding banking policies

Regulatory knowledge

Service standards

Job description

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
• This role is a combination between Helpdesk & CRO under Branch development concept.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques
• Funds Transfer/ Telex Transfer
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales

This position is for UAE Nationals only.

Job Info

• Job Identification 4028