Senior Trade Analyst- GTB (UAE National Only)

Mashreq Bank; United Arab Emirates; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Business & Sales Support professional. The role involves supporting the Trade Sales Team, ensuring document compliance, and enhancing client experience through operational efficiency and digitization. Candidates should demonstrate strong problem-solving skills and an ability to make independent recommendations based on due diligence assessments. Adherence to bank policies and excellent operational support is essential to the role.

Qualifications

• Problem-solving orientation with a proactive approach to resolving operational issues.
• Strong decision-making capability on factoring facilities and structures.

Responsibilities

• Provide full support to Trade Sales Team on Open Account portfolio.
• Ensure proper digital storage of all documents verified during due diligence.
• Conduct due diligence and validation under Receivables Finance programs.
• Improve client experience and efficiency through digitization of key processes.
• Adhere to all bank policies, procedures, and guidelines.

Job description

Role

• Business & Sales Support
  • Provide full support to Trade Sales Team on Open Account portfolio Participation in the due diligence process. KPI: 100% adherence to all Operation task as per Unit SOP).
  • Ensure proper and correct digital storage of all documents verified as part of due diligence process. KPI: 100% digital storage of all documents
  • Ensure service levels. KPI: > 95% for all Open Account related documentation support by closely working with Factoring operations/RM/Clients on documentation, day to day operational queries
• Risk Support
  • Complete proposals to change facility structure, buyer/seller addition/deletion as per requests received. KPI: 100% or Minimum 30 per month
  • Conduct Due Diligence and validation under Receivables Finance programs based on requests received. KPI: 100% or minimum 500 per month
• Client Experience, Efficiency & Digitization
  • Improve efficiency, operational resilience, client experience and costs through streamlining and digitization of key processes. KPI: Eliminate operational bottlenecks through proactive engagement with workflow/operational processes (as evidenced by specific Ops feedback/case studies)
• Compliance & Governance
  • Adherence to all Bank policies, procedures and guidelines including all. KPI: 100% adherence
  • Mandatory & required trainings completed as per schedule. KPI: 100% completion
  • RCSA activities. KPI: Pass/Fail rating. Failure in any area could result in reduction of overall performance rating (Top to core, Core to needs improvement), depending on materiality of breach

Problem-solving oriented

• Identify and resolve areas of concern that crop up during the due diligence process.
• To provide suggestions/feedback on risk mitigation.
• Suggest corrective measures for improving factoring structure and account conduct.
• Proactive approach for resolving issues with all interdependencies.
• Resolving customers complaints related to operational issues.

Decision making authority & responsibility

• To independently make recommendations on factoring facilities and structure based on survey findings without being influenced by marketing considerations
• To comment on the account conduct/ behaviour of client and make suggestions to Product Manger/ Relationship Manager/ Trade Sales